Incidents reported on status page for High Mobility https://status.high-mobility.com/ https://d1lppblt9t2x15.cloudfront.net/logos/2d23cfeba06315dd012b5abd85e267c4.png https://status.high-mobility.com/ en https://status.high-mobility.com/incident/871244 Tue, 14 Apr 2026 09:26:00 -0000 https://status.high-mobility.com/incident/871244#8d53811823f2a01dc26802a88a26f88d9f2d259b2e4165f88f1c5c6dfef295d5 We have observed a drop in data delivery starting at 2026-04-14 07:33:13 UTC. We have informed the OEM and are currently awaiting their feedback. Update 1: The issue was resolved on 14.04.2026 13:30 CEST. We have not received any confirmation by BMW. Update 2: Starting 15.04.2026 09:40 CEST the incoming messages from BMW drop again. we are reaching the OEM to get feedback. Update 3: The issue resolved on 15.04.2026 11:00 CEST. We are keeping this incident open until we got final confirmation from BMW https://status.high-mobility.com/incident/870432 Mon, 13 Apr 2026 08:12:00 -0000 https://status.high-mobility.com/incident/870432#76d6ea973ac816670d92120e7f77ea7a17f131738ed9ee063defc1607ceb82fb Starting in late March, we observed that some vehicle activations were being rejected due to a "telematics hardware error". We raised multiple cases with the OEM, and Stellantis has confirmed the issue and is working on a fix. According to Stellantis, the issue was resolved on April 10. We are currently monitoring vehicle activations to confirm that the problem is fully resolved. https://status.high-mobility.com/ Wed, 08 Apr 2026 10:52:00 +0000 https://status.high-mobility.com/#3ebf3f5d1de233e209c6d4e70bb0473e2786aca4b9058da833210480d1c14413 Console API recovered https://status.high-mobility.com/ Wed, 08 Apr 2026 10:51:45 +0000 https://status.high-mobility.com/#49cc6552ea422c44cd03c5390cc8bb5dff8627e79a895daba8629e32eaf72120 Console UI recovered https://status.high-mobility.com/ Wed, 08 Apr 2026 10:51:38 +0000 https://status.high-mobility.com/#3ebf3f5d1de233e209c6d4e70bb0473e2786aca4b9058da833210480d1c14413 Console API went down https://status.high-mobility.com/ Wed, 08 Apr 2026 10:51:26 +0000 https://status.high-mobility.com/#49cc6552ea422c44cd03c5390cc8bb5dff8627e79a895daba8629e32eaf72120 Console UI went down https://status.high-mobility.com/incident/857345 Tue, 07 Apr 2026 17:00:00 -0000 https://status.high-mobility.com/incident/857345#d7382705196b6b42ba45497a9a090a626eda9f9bcb8b0c7c4280e151d255a705 We are planning an infrastructure update that will impact: * Vehicle activation * Vehicle data delivery The Vehicle Status API will remain available; however, no new data will be updated during this time. All activities will resume after the maintenance window, and no data loss is expected. https://status.high-mobility.com/ Tue, 31 Mar 2026 17:27:12 +0000 https://status.high-mobility.com/#91dbbd4f410830679bf5b4eab9aab85c9b70b5838e6ad549b83ecb5b2af646ab API recovered https://status.high-mobility.com/ Tue, 31 Mar 2026 17:26:18 +0000 https://status.high-mobility.com/#91dbbd4f410830679bf5b4eab9aab85c9b70b5838e6ad549b83ecb5b2af646ab API went down https://status.high-mobility.com/incident/861386 Tue, 31 Mar 2026 17:00:30 -0000 https://status.high-mobility.com/incident/861386#5737d323d49efaf447ab7494258d9405d2e86ab062d5bae5e96881b59eaf81b4 We are planning an infrastructure update that will impact: * Vehicle Data REST API * Vehicle Activation API We expect only brief intermittent disruptions, not a prolonged downtime. https://status.high-mobility.com/ Thu, 26 Mar 2026 09:10:37 +0000 https://status.high-mobility.com/#7c3beeddd7e925d7ebc73aec03c3a5cc1f04c935ac5b8f76b30333e50ad3b82a Console API recovered https://status.high-mobility.com/ Thu, 26 Mar 2026 09:10:04 +0000 https://status.high-mobility.com/#7c3beeddd7e925d7ebc73aec03c3a5cc1f04c935ac5b8f76b30333e50ad3b82a Console API went down https://status.high-mobility.com/incident/857397 Wed, 25 Mar 2026 15:01:00 -0000 https://status.high-mobility.com/incident/857397#c58126919d012ce8db405900a7ba9e7cdd9049a6e67281aaeca47160cdbaa617 We are currently experiencing delays in vehicle data delivery for Renault vehicles. Renault has identified an issue affecting their systems starting March 16, which has led to reduced data flow and increased latency. The issue worsened on March 23, further impacting delivery times. Renault’s technical teams are actively working on a fix. Delayed messages are not lost and will be delivered once normal operation is restored. We will continue to monitor the situation and provide updates as more information becomes available. Update #1: At this time, location data (latitude and longitude) is not being delivered. Other related data points, such as heading and altitude, are still being received. Renault has identified the issue and is actively investigating. It is currently unclear which vehicles are affected and whether this issue is related to the previously reported latency. Update #2 at 2026-03-26 09:00 Renault has restored normal data flow and resolved the GPS data issue, which was limited to vehicles with the Base package; monitoring is ongoing, and details on cause, potential data loss, and recovery will follow. Update #3: The absence of GPS latitude and longitude data since Monday, 23 March 2026 at 16:00 CET for vehicles with Base package was due to a configuration error in Renault's production environment. The issue has been fixed since Thursday, 26 March at 12:00 CET. Latency Issue: The latency problems observed since Monday, 16 March at 06:00 CET on all vehicles have been resolved. https://status.high-mobility.com/ Tue, 24 Mar 2026 10:37:19 +0000 https://status.high-mobility.com/#c9084a5458c708e4f6aa4694979e9b434d67e0465e6c3107ac43b5c8b7d4ee60 Console UI recovered https://status.high-mobility.com/ Tue, 24 Mar 2026 10:37:04 +0000 https://status.high-mobility.com/#173aed688e968ce4bda17f1a01f5e64fe78581f9fff90ef7685f04859e12a755 Console API recovered https://status.high-mobility.com/ Tue, 24 Mar 2026 10:34:40 +0000 https://status.high-mobility.com/#c9084a5458c708e4f6aa4694979e9b434d67e0465e6c3107ac43b5c8b7d4ee60 Console UI went down https://status.high-mobility.com/ Tue, 24 Mar 2026 10:34:35 +0000 https://status.high-mobility.com/#173aed688e968ce4bda17f1a01f5e64fe78581f9fff90ef7685f04859e12a755 Console API went down https://status.high-mobility.com/incident/850289 Sun, 22 Mar 2026 04:30:00 -0000 https://status.high-mobility.com/incident/850289#e6cd2cab3f787dc29ab7e17bf617dec196b094b00311a0be9c2ada84278d5616 Stellantis is operating a maintenance for Alfa Romeo, Fiat, Jeep brands. During this window, no data will be sent from Stellantis servers. Vehicle data generated during the maintenance period is expected to be delivered shortly after the downtime ends. Temporary delays may occur immediately following the maintenance window. https://status.high-mobility.com/incident/851945 Wed, 18 Mar 2026 07:30:00 -0000 https://status.high-mobility.com/incident/851945#89ffe4749a40a3b3383b8d91b65cf4132322c84baf554ce55a51cfa720433e56 VW is performing maintenance on their vehicle-enrollment API. All vehicle activations and deactivations for VW are paused until it is complete. https://status.high-mobility.com/incident/842701 Sun, 08 Mar 2026 04:30:21 -0000 https://status.high-mobility.com/incident/842701#4c4b6b7659eab276a2d6ebd64037cf73f0fe3ff5ad7d2955ca26eb70cf0610f2 Stellantis is operating a maintenance for Alfa Romeo, Fiat, Jeep brands. During this window, no data will be sent from Stellantis servers. Vehicle data generated during the maintenance period is expected to be delivered shortly after the downtime ends. Temporary delays may occur immediately following the maintenance window. https://status.high-mobility.com/ Tue, 03 Mar 2026 13:08:34 +0000 https://status.high-mobility.com/#95730b71ed53e06a711daf7f4e4dedbb6ceb813969e1a201ea58f7e6d7fdf77e Console API recovered https://status.high-mobility.com/ Tue, 03 Mar 2026 13:08:09 +0000 https://status.high-mobility.com/#95730b71ed53e06a711daf7f4e4dedbb6ceb813969e1a201ea58f7e6d7fdf77e Console API went down https://status.high-mobility.com/incident/838820 Tue, 03 Mar 2026 09:41:00 -0000 https://status.high-mobility.com/incident/838820#bd2f94047d7bc79ef5b49b30857d43d51bdace464b52ea5e8544b35fe75b04c9 Based on our monitoring and observations, a significant number of vehicles added last week are not providing data. We are currently investigating the issue and have also reported it to BMW Fleet. https://status.high-mobility.com/incident/834962 Sun, 01 Mar 2026 04:00:59 -0000 https://status.high-mobility.com/incident/834962#4a22aacb80c339d3bd2179c411e22983907d261496332680ab42c68b08788ace The critical update that was scheduled for February 22, 2026, did not take place and has been re-scheduled for March 1, 2026 between 5:00am - 11:00am CET. During this time vehicles connected on GSDP EE restitution channel may experience short‑lived connection drops, services will stabilize automatically. This affects services in Europe for vehicle Brands: Fiat, Jeep, Abarth, Alfa Romeo, and Lancia. While no data loss is anticipated, temporary service degradation may be observed during and immediately after the maintenance window. No specific action is required on your side at this time. https://status.high-mobility.com/incident/827809 Sun, 22 Feb 2026 04:00:00 -0000 https://status.high-mobility.com/incident/827809#2a95e88018e61a15a8742fe17c5ea5fcbf669014ffca23424c002847761e4ed4 Stellantis is operating a maintenance for Alfa Romeo, Fiat, Jeep brands. During this window, no data will be sent from Stellantis servers. Vehicle data generated during the maintenance period is expected to be delivered shortly after the downtime ends. Temporary delays may occur immediately following the maintenance window. https://status.high-mobility.com/ Thu, 19 Feb 2026 09:44:44 +0000 https://status.high-mobility.com/#fcf0d1e27c6e19a8635150f44bdad36658b3769c9e3bb883a9939ee55d5303ea Console UI recovered https://status.high-mobility.com/ Thu, 19 Feb 2026 09:44:17 +0000 https://status.high-mobility.com/#fcf0d1e27c6e19a8635150f44bdad36658b3769c9e3bb883a9939ee55d5303ea Console UI went down https://status.high-mobility.com/incident/819889 Fri, 06 Feb 2026 17:00:00 -0000 https://status.high-mobility.com/incident/819889#1586c661979b1a7b98efbfc1e2410405e58ecf90b0c3faa002996defdc4e1cbd We are extending the Kia migration Not all vehicles are completely migrated to the new push packages and we are in contact with the OEM to monitor the vehicle activation. https://status.high-mobility.com/maintenance/813505 The migration ended on 11.02.2026 at 20:00 CET. All vehicle activation/deactivation is back to normal. https://status.high-mobility.com/incident/818592 Wed, 04 Feb 2026 17:00:00 -0000 https://status.high-mobility.com/incident/818592#1a2f7c461c65597e7fcbdd7c9fd3b5fe7856e3e0aecf547d40c918d0ff0fdd1e Renault is operating maintenance on their infrastructure During this operation, our customers may experience short delays in data reception for Renault. There would be no data lost. https://status.high-mobility.com/incident/818298 Wed, 04 Feb 2026 13:00:05 -0000 https://status.high-mobility.com/incident/818298#45819d98a39e97a2380f13a899e7889adaba04ce0e2fd6977edf7f585b4b05dc Renault is operating maintenance on their infrastructure During this operation, our customers may experience short delays in data reception for Renault. There would be no data lost. https://status.high-mobility.com/incident/813505 Mon, 02 Feb 2026 08:07:00 -0000 https://status.high-mobility.com/incident/813505#2eb4dbf6bfbd1dc49c5c8f277f2487a4cf27b131adb028e226fb0514c8140801 We are migrating all customers with active Kia vehicles to the new push data package and pricing structure. * Kia vehicle activations and deactivations will be paused during the migration. * Data flow will continue, but customers may temporarily receive duplicate data as both the existing and new push channels are active. More details: https://docs.high-mobility.com/changelog/readme/february-2026#id-2026-02-02 https://status.high-mobility.com/ Fri, 30 Jan 2026 10:41:19 +0000 https://status.high-mobility.com/#3caaed2e53ad21cd4607707a7284d4bf126c8100641bf2ebcf78c5bf39c30d05 Console UI recovered https://status.high-mobility.com/ Fri, 30 Jan 2026 10:40:50 +0000 https://status.high-mobility.com/#3caaed2e53ad21cd4607707a7284d4bf126c8100641bf2ebcf78c5bf39c30d05 Console UI went down https://status.high-mobility.com/incident/814300 Thu, 29 Jan 2026 10:28:00 -0000 https://status.high-mobility.com/incident/814300#04402a80b0099b81903e67d5f6b2a2b1bc09d56a1a6563b156863aadf6cd5887 We are currently experiencing authorization issues on our MQTT V2 Broker. It will result in your MQTT client not able to connect We are in contact with our MQTT provider and trying to resolve the issue as fast as possible. The data flow will be resumed when the issue is resolved. Updates: * The issue is resolved, we are monitoring the situation. * We can confirm there has been no data lost https://status.high-mobility.com/incident/814222 Thu, 29 Jan 2026 08:35:00 -0000 https://status.high-mobility.com/incident/814222#ac55677f53760cd7bd4d2c0f7d9006bb611211579f2ec3850e9ec0b0d6e3f2b3 Starting on 28.01.2026 at 21:00 CET, the MQTT v2 service was unable to push new messages to customers. The issue was resolved on 29.01.2026 at 09:00 CET. No data was lost, and message delivery has resumed. https://status.high-mobility.com/ Wed, 28 Jan 2026 11:19:16 +0000 https://status.high-mobility.com/#cf9951efbd17114a1eb41124c9e512246aa5ea7388980e1a466235f967837d3c Console UI recovered https://status.high-mobility.com/ Wed, 28 Jan 2026 11:18:43 +0000 https://status.high-mobility.com/#cf9951efbd17114a1eb41124c9e512246aa5ea7388980e1a466235f967837d3c Console UI went down https://status.high-mobility.com/ Wed, 28 Jan 2026 09:06:43 +0000 https://status.high-mobility.com/#b1ec35f76950b8dc29e22d7da4a37bda47917687c175b2727ef871d4dfaeaff8 Simulator recovered https://status.high-mobility.com/ Wed, 28 Jan 2026 09:06:13 +0000 https://status.high-mobility.com/#b1ec35f76950b8dc29e22d7da4a37bda47917687c175b2727ef871d4dfaeaff8 Simulator went down https://status.high-mobility.com/incident/810254 Fri, 23 Jan 2026 09:54:00 -0000 https://status.high-mobility.com/incident/810254#3d4041d452c1f26a6173ee4d4dbb0236e8f3ba7e015064fae310e2bda6a8599a Porsche B2C is currently experiencing an issue impacting vehicle data delivery. A central vehicle campaign has stopped sending data, affecting PCPS and all of its clients. Porsche is aware of the problem and is actively investigating. We are awaiting further updates and will share more information as soon as it becomes available. Update: The issue has been fixed by Porsche at 26.01.2026 17:00 CET and data are transmitting data again. To avoid loss of data, the old events are now being pushed through as well https://status.high-mobility.com/incident/809521 Thu, 22 Jan 2026 20:00:17 -0000 https://status.high-mobility.com/incident/809521#4bf7fb5e391642b00a2e6ca38b9cefad10701c59f4a8fe2384afe05bcf6ab28b We are planning to do an infrastructure update which impacts: * Vehicle Status API * Azure Sink * Data Delivery for Kia, Tesla, Porsche, Toyota The Vehicle Status API will remain available; however, no new data will be updated during this time. Azure Sink and data delivery for these OEMs will be paused and will be restarted once the infrastructure update is complete. https://status.high-mobility.com/incident/809676 Thu, 22 Jan 2026 14:31:00 -0000 https://status.high-mobility.com/incident/809676#0d685b88e3afc5bb7c9f235f939642759b93e5f2b54f200a70af8328dae7b148 Renault is currently experiencing an incident impacting data availability. Since 12:30 CET, message publication from Renault vehicles has been interrupted. Renault’s teams are actively investigating the issue and working to restore service. This incident is unrelated to the one observed earlier this week. Update 1: Renault fixed the incident partially 22nd Jan from 12:00 CET then completely 22nd Jan at 17:00 CET, with a full return to normal. As of now it's not clear if there was any data lost, High Mobility is following up with the OEM. Update 2: Renault has informed us there has been no data lost https://status.high-mobility.com/ Thu, 22 Jan 2026 12:22:14 +0000 https://status.high-mobility.com/#d3eba36b9f7bafc738c637263e72f69809a4347983c92b636902703604bd72c8 Simulator recovered https://status.high-mobility.com/ Thu, 22 Jan 2026 12:21:39 +0000 https://status.high-mobility.com/#29033758ef6636aeb2359cc49c3354ada59a0a9432d5909b13980efbfbbfd853 Console API recovered https://status.high-mobility.com/ Thu, 22 Jan 2026 12:21:27 +0000 https://status.high-mobility.com/#678a7babfe27601b6ea886bf5bb369353ce0cb83dc694accc2002f99595f70b4 Console UI recovered https://status.high-mobility.com/ Thu, 22 Jan 2026 12:14:14 +0000 https://status.high-mobility.com/#d3eba36b9f7bafc738c637263e72f69809a4347983c92b636902703604bd72c8 Simulator went down https://status.high-mobility.com/ Thu, 22 Jan 2026 12:14:11 +0000 https://status.high-mobility.com/#678a7babfe27601b6ea886bf5bb369353ce0cb83dc694accc2002f99595f70b4 Console UI went down https://status.high-mobility.com/ Thu, 22 Jan 2026 12:14:10 +0000 https://status.high-mobility.com/#29033758ef6636aeb2359cc49c3354ada59a0a9432d5909b13980efbfbbfd853 Console API went down https://status.high-mobility.com/incident/807544 Mon, 19 Jan 2026 16:00:00 -0000 https://status.high-mobility.com/incident/807544#e261f9ea8a14bbdab0dc70dc8cdbcf37cf8aa43fab550737ea18cf84e16f3166 Renault is currently investigating an incident affecting the processing of data from Renault vehicles. Corrective actions are in progress by the OEM, and service is expected to return to normal soon. Once the issue is resolved, any missing data will be automatically recovered. We will provide further updates if necessary. https://status.high-mobility.com/incident/799912 Mon, 19 Jan 2026 11:00:33 -0000 https://status.high-mobility.com/incident/799912#e17ffce31764248fc031c3f45684b67358d23e64112f73edac1d5692118d1e5b Maintenance completed https://status.high-mobility.com/ Mon, 19 Jan 2026 10:04:57 +0000 https://status.high-mobility.com/#e421498f506521f095bbf97cf4281071766dbae1775bb92fa8622fe0f5b7dd2f Console UI recovered https://status.high-mobility.com/ Mon, 19 Jan 2026 10:04:44 +0000 https://status.high-mobility.com/#e1289c3a4d22a549524a46f99ce36dfa660d47a3271b5d773f1cf1e6ed30a03a Simulator recovered https://status.high-mobility.com/ Mon, 19 Jan 2026 10:04:30 +0000 https://status.high-mobility.com/#fb8280b61461f9a06f2b0b686f36506103fe951aca2f8f24b7555755b433b7a3 Console API recovered https://status.high-mobility.com/ Mon, 19 Jan 2026 09:58:28 +0000 https://status.high-mobility.com/#fb8280b61461f9a06f2b0b686f36506103fe951aca2f8f24b7555755b433b7a3 Console API went down https://status.high-mobility.com/ Mon, 19 Jan 2026 09:58:15 +0000 https://status.high-mobility.com/#e421498f506521f095bbf97cf4281071766dbae1775bb92fa8622fe0f5b7dd2f Console UI went down https://status.high-mobility.com/ Mon, 19 Jan 2026 09:58:12 +0000 https://status.high-mobility.com/#e1289c3a4d22a549524a46f99ce36dfa660d47a3271b5d773f1cf1e6ed30a03a Simulator went down https://status.high-mobility.com/incident/799912 Mon, 19 Jan 2026 07:00:33 -0000 https://status.high-mobility.com/incident/799912#8bb092971a522002c7c9e25e3bf763db14f0d1657a032c8255c91f51a6b0e12c We will be performing a back-end upgrade to ensure compatibility with an upcoming data platform update from Mercedes-Benz. Impact * No data loss expected * Data delivery may be slightly delayed during the maintenance window * There is a possibility that some data may be delivered more than once during this time As always, customers can rely on the message_id field to safely deduplicate messages if needed. We will monitor the system closely and update this page if anything changes. https://status.high-mobility.com/incident/807970 Thu, 15 Jan 2026 20:26:00 -0000 https://status.high-mobility.com/incident/807970#d623e24ffba50f671a7738e407dacd389733d2e7c51054c75ff9677079fd616b An issue has been identified with the Toyota API starting 15.01.2025 at 19:00 CET, impacting some vehicle activation and deactivation. The issue is under investigation with Toyota. Activation and deactivation requests which are failed are being queued and will be applied automatically after service is restored. https://status.high-mobility.com/incident/790678 Wed, 14 Jan 2026 04:00:26 -0000 https://status.high-mobility.com/incident/790678#40eaac41d0c55a4acffc96f3bd499213d479fbebe69f1d6c5ba0c76a463371f3 Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/803663 Tue, 13 Jan 2026 13:13:00 -0000 https://status.high-mobility.com/incident/803663#edfda3bd465847a141b40764828f34ff2d05cf656f5cac4e9dd559938149f87b Between 2026-01-12 10:00 UTC and 2026-01-13 11:00 UTC, our system experienced an issue parsing vehicle location data for Renault vehicles. The root cause has been identified and fixed. All affected messages have been successfully republished, and normal operation has been fully restored. https://status.high-mobility.com/incident/799400 Sat, 20 Dec 2025 12:57:00 -0000 https://status.high-mobility.com/incident/799400#ee0ff1143b5d2c76e3845bde565bb63b388f5396a0abbd15b7c73d93436dfe00 We are currently experiencing an ongoing issue affecting BMW vehicles. While VINs can be successfully added and activated, data is not flowing for a significant number of vehicles. The issue is partial: a small subset of vehicles is still receiving data, but many vehicles are not returning any data at this time. The issue started around 20 December 2025. We are actively investigating the root cause together with BMW and will provide updates as soon as more information is available. https://status.high-mobility.com/incident/773791 Mon, 01 Dec 2025 07:00:00 -0000 https://status.high-mobility.com/incident/773791#d71ab8d5b013602a7ccb549380ecc80cca5f20bdf88f68f6d4a48edb27f41b83 We are performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/incident/774710 Wed, 26 Nov 2025 15:46:00 -0000 https://status.high-mobility.com/incident/774710#0befa6d95e2b3fa627bf2c89fae4059714b7a17dc805ec0c5190af6a28a21a80 We'd like to inform you that due to ongoing issues with the BMW API, we are currently experiencing degraded performance when checking vehicle eligibility and retrieving vehicle data via REST API Our team is in contact with BMW support and we are working to resolve the issue as quickly as possible. https://status.high-mobility.com/incident/773764 Wed, 26 Nov 2025 03:00:08 -0000 https://status.high-mobility.com/incident/773764#44b11f035ee6eeb5421811b5844a4c368a1ac5c9e009168b57a94bc2bf0cac7a Stellantis will perform essential maintenance work that is scheduled for November 26, 2025, from 5:00 am - 7:00 am CEST. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. No data loss is expected. https://status.high-mobility.com/incident/770949 Tue, 25 Nov 2025 07:00:00 -0000 https://status.high-mobility.com/incident/770949#6695789b1091b14df3fa2b3db60d6806e74cc7d9e200508f3f9215dab2b5c283 We will be performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/incident/765204 Thu, 20 Nov 2025 04:00:48 -0000 https://status.high-mobility.com/incident/765204#4e44d461de5bd8f6dca8908b47c988520349792148ea08d8b09ffa51b3c1325d We will be performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/incident/752784 Tue, 11 Nov 2025 04:00:41 -0000 https://status.high-mobility.com/incident/752784#d46a304d499610a89ceb17a8a8db8cd674cbe289a8e9f86445f60ad1271e0d91 Stellantis will perform essential maintenance work that is scheduled for November 11, 2025, from 6:00 am - 8:00 am CEST. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. No data loss is expected. https://status.high-mobility.com/incident/759960 Mon, 10 Nov 2025 08:00:00 -0000 https://status.high-mobility.com/incident/759960#155ce73a99f657b8e968c4ddaa0cd085e6677d3d99168fef22ba6dc3b0a7c367 We are switching Volvo Cars vehicle data ingestion from a pull-based method to a streaming-based method. During the transition, you may receive duplicate messages for up to 30 minutes. https://status.high-mobility.com/incident/740555 Fri, 31 Oct 2025 08:42:00 -0000 https://status.high-mobility.com/incident/740555#5f37a08574fe7b06d5e011f78020f72072cd91c209e8070b057a378b2a8762f7 Renault has new issues which affects vehicles activation and vehicles capability to provide data even if it is activated. We are monitoring the situation on our end to detect customer-specific impacts. https://status.high-mobility.com/incident/736220 Wed, 15 Oct 2025 02:00:06 -0000 https://status.high-mobility.com/incident/736220#f051b844cb20f2d2c3b57f2a3b0f94b1b07ab776280620f7d09939419ba4e628 Stellantis will perform essential maintenance work that is scheduled for October 15, 2025, from 04:00am-06:00am CEST. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. No data loss is expected. https://status.high-mobility.com/incident/740555 Thu, 09 Oct 2025 12:13:00 -0000 https://status.high-mobility.com/incident/740555#aa5769e036869d6bf980ff126b8f4abfecebbaa3cc1fdaf16dee4965075326b5 Renault has new issues on their data feed, which affects vehicles capability to provide data even if it is activated. Related to this issue, we also received a report that vehicle activation workflow was interrupted but has meanwhile been restored. We are monitoring the situation on our end to detect customer-specific impacts. https://status.high-mobility.com/incident/734993 Wed, 01 Oct 2025 06:00:53 -0000 https://status.high-mobility.com/incident/734993#034e5a82c59f8aa06e61c7dba3d9e80b0b9cd4e2af693e03116ce29d46821907 Volkswagen Group planned to update their Fleet management API. This update is aimed at improving overall system stability and performance. High Mobility will queue vehicle activation/deactivation and retry them after the maintenances is over. No action is needed from our customers. https://status.high-mobility.com/incident/735071 Tue, 30 Sep 2025 15:31:00 -0000 https://status.high-mobility.com/incident/735071#ca342b02487f0c7cc5d8899868893e4c668ee0ca51cace10c167107f568d8bb9 BMW Telematic API response time/status is degraded. We are in contact with OEM to resolve the issue. Issue started on 27.09.2025 https://status.high-mobility.com/incident/725766 Wed, 24 Sep 2025 09:00:00 -0000 https://status.high-mobility.com/incident/725766#90cfbc97949dbfa5d0914cc471a13a961b4a467b4e70e34987e9891cc6426aae Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/725764 Wed, 24 Sep 2025 03:00:00 -0000 https://status.high-mobility.com/incident/725764#4a56d663a3d98486cf6b268bf2f654b426aba388d0e8d0e0e9c079040ca26a8b Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/728539 Thu, 18 Sep 2025 08:39:00 -0000 https://status.high-mobility.com/incident/728539#906b73af11482422c7b9233bc9675b036ba5d05912580e65b072fcc428a3a440 Since 2025-09-18 08:46 UTC, we are not able to consume VW brands data. We are looking into the issue. It has impact on all the data delivery method for these brands. Update: 2025-09-22 09:35 UTC: The issue is resolved. The messages for past 4 days ago are being pushed to all customers. https://status.high-mobility.com/incident/725176 Thu, 18 Sep 2025 08:00:33 -0000 https://status.high-mobility.com/incident/725176#16a8609affecd8d565728a1183a6e1cf39c556dcfca7754592d9dbf6b49f5baf We will update our API TLS certificate on 18.09.2025 This is a routine maintenance task. Please let us know if you experience any issues. https://status.high-mobility.com/incident/623191 Sun, 14 Sep 2025 22:01:33 -0000 https://status.high-mobility.com/incident/623191#36238c1b9144818a6cd4073bc4d633aac182d97f8cc553b1441b5d7870ab8486 Toyota will be performing API changes for the way that vehicles are infleeted and defleeted. While this is a technical change that only affects Toyota and High Mobility, there is an extended pause window that has to be introduced by Toyota in order to manage the migration with all customers. During the period from September 15-26 it will therefore not be possible to infleet/activate any Toyota or Lexus vehicles. There will be no interruption to the data feed. https://status.high-mobility.com/incident/717552 Tue, 02 Sep 2025 12:00:00 -0000 https://status.high-mobility.com/incident/717552#29ea9be024c767ca3495b906a3b395c5858043a815eca180843827f4594ab76d We are currently experiencing an issue affecting vehicle activations for Volkswagen brands. Our team is actively working with our partners to resolve the problem and restore full functionality as quickly as possible. The vehicle activation/deactivation request area queued and will be resumed after the issue is resolved. Update: The issue was resolve on 3rd Sep 14:00 CEST https://status.high-mobility.com/incident/713334 Wed, 27 Aug 2025 15:00:32 -0000 https://status.high-mobility.com/incident/713334#a23893e4d15b95427e50bdb9d7b78e3b24909b2a07ac82bf03d110a8b812043b We have detected that four data properties for Renault and Dacia have not been processed correctly since we migrated to the new Renault API on August 19th: * ignition.get.state * engine.get.status * vehicle_location.get.altitude * dashboard_lights/brake_failure All four processing issues has been resolved today by 11am CET. In this scheduled maintenance window, we will republish ignition.get.state and engine.get.status data that we have in our pipeline for affected vehicles since August 19th. All data samples are timestamped with the respective vehicle collection date and time. For customers that need a republish for altitude and brake_failure warning message data, please contact us on support@high-mobility.com https://status.high-mobility.com/incident/709831 Wed, 27 Aug 2025 08:00:53 -0000 https://status.high-mobility.com/incident/709831#4475e8a3cbad597e95747ea5cab736c5190fa4cf6dcd200962cd0ffa1506d1d9 We would like to inform you that a planned hotfix will be applied to VW Group API on Wednesday, August 27th. This update is aimed at resolving known issues and improving overall system stability. No service downtime is expected during the planned hotfix. https://status.high-mobility.com/incident/704210 Tue, 19 Aug 2025 08:00:00 -0000 https://status.high-mobility.com/incident/704210#6dade06c3752268467f70b56474782e340e679f53cf6a7ab6d5ff5a7cd9192c2 We will move to a new generation API for Renault and Dacia. The new API from Renault Group is an improved version of their current offering and will resolve a few known issues we have on the current stream. This migration is done entirely between High Mobility and Renault, and does not need any actions from you. There might be temporary delays in data delivery during the migration window. There is also a chance for data to be delivered twice (duplicate). Any new VIN clearances or revokes will be queued during the time and run once the work has finished. https://status.high-mobility.com/incident/702184 Thu, 07 Aug 2025 11:19:00 -0000 https://status.high-mobility.com/incident/702184#1490937e1f6c94c71d4181d46ff81f4aef34b3626c54adc3c7f8ad58ef823ce7 We have now recreated the data subscriptions of the impacted vehicles and the data flow will resume the next time that the cars are driven. We will get in touch with customers individually that had impacted vehicles with the VIN lists. https://status.high-mobility.com/incident/702184 Thu, 07 Aug 2025 11:11:00 -0000 https://status.high-mobility.com/incident/702184#93fcece3f86fc15d96948e26cf3ddbcf4ee515512ddecca5332bd2f8fe9b0736 We have identified a large number of Toyota vehicles where the data collection has been stopped as of July 24th. The root cause is being investigated together with Toyota as it's related to invalid vehicle activation expiration dates. In parallel to the investigation we are working on fix to reestablish the data subscriptions without any actions needed from our customers. https://status.high-mobility.com/incident/687438 Tue, 05 Aug 2025 08:00:00 -0000 https://status.high-mobility.com/incident/687438#dd11afe85de0045227d4af9dd1387b9a91ed68e6df456439da9a9ea67bfdb7c0 Together with Kia we will perform a planned system maintenance. We will pause new Kia activations during this time and there is minimal disruption expected to the data feed. We will resume immediately as the work completes. https://status.high-mobility.com/incident/624469 Tue, 05 Aug 2025 07:21:00 -0000 https://status.high-mobility.com/incident/624469#142f0dc07173e1903ded3fe4a15ba12c8f15def2ba80bb20f4a491a621e1d5c2 This issue was resolved a day later, on July 24th. https://status.high-mobility.com/incident/617921 Tue, 05 Aug 2025 07:18:00 -0000 https://status.high-mobility.com/incident/617921#5ede1c6ce53886dec601db4e1049f54fc249c32ea45327622deb6fdd4cbbeb0d We have now received confirmation that the bulk of the data transmission issues have been resolved by Renault on July 18th. Since then, only a smaller amount of vehicles are impact that we manage with our ticketing system. Customers that are still impacted are being contacted separately with further details on the final resolutions. https://status.high-mobility.com/incident/624469 Wed, 23 Jul 2025 10:46:00 -0000 https://status.high-mobility.com/incident/624469#e55e81ffcde23f103a96a628b8a68fdcb9984cc022eaaae50b20b7997c8a2f06 Renault has informed us that they currently have an incident on-going on Add vehicle to fleet & Get Vehicle Info API. Our customers can use the clearance API, the request are queued and will be retried when the issue is resolved. As consequence we are expecting longer activation/deactivation time for Renault vehicles. https://status.high-mobility.com/incident/617921 Tue, 22 Jul 2025 11:59:00 -0000 https://status.high-mobility.com/incident/617921#7c8c4d5726c3ca7c2d557c02385727e6d983579e09a1d9cbcfddad10928ca07d Renault has resolved the majority of cases on July 18th. For the remaining VINs we will have a definitive resolution between August 5-10. We will update all affected customers with the new impacted VIN lists. https://status.high-mobility.com/incident/617921 Thu, 17 Jul 2025 07:40:00 -0000 https://status.high-mobility.com/incident/617921#708fad92d98b0886d7be09ff5311a4f18c9b5beda08212364942204821f535b9 We now have confirmation that the Renault issues started on June 26th. We have received a list of all affected VINs and are contacting all affected customers. While Renault will be able to solve the root cause for a portion of the impacted VINs, all vehicles will only be back fully operational between August 5-10. https://status.high-mobility.com/incident/617921 Wed, 16 Jul 2025 12:22:00 -0000 https://status.high-mobility.com/incident/617921#11cdf9efbc57974c8b458a43f8d6b002a5d23de88cd91a7b00b0b4a652e84960 As Renault can not resolve the issues on their current API version, we have readjusted our roadmap and have started to integrate a new version of the Renault API with the goal to migrate between August 5-10. With this early migration we will be the first partner starting to use the new Renault API, which we expedite due to the volume of problematic VINs that we are experiencing. https://status.high-mobility.com/incident/617922 Tue, 15 Jul 2025 08:30:51 -0000 https://status.high-mobility.com/incident/617922#245f30c5957788b4da7bcfaccae97b59ec7a5ef3b98e46bf1554665c546ec41c Together with Kia we will perform a planned system maintenance. We will pause new Kia activations during this time and there is minimal disruption expected to the data feed. We will resume immediately as the work completes. https://status.high-mobility.com/incident/617921 Fri, 11 Jul 2025 10:18:00 -0000 https://status.high-mobility.com/incident/617921#b15900e3d566270aa35bdf30e4679e7bf820d648a220bcc77ff9d75854e2845b Together with Renault we have determined that an issue in the Renault data platform is blocking the data feed for certain vehicles. We are estimating that 5-10% of customer VINs are impacted. The issue is caused by an API migration that Renault has started to prepare. We are in close touch with Renault for resolving these issues. In parallel, we are working on a long-term solution to move to Renault's new API earlier than scheduled. https://status.high-mobility.com/incident/608142 Wed, 09 Jul 2025 03:00:00 -0000 https://status.high-mobility.com/incident/608142#1eda03cbd763cd23df8982d23311ae995fd26e3997502d75009c69f157aec8d9 Stellantis will perform essential maintenance work that is scheduled for July 9 from 5:00am-8:00am CET. During this period, there may be temporary disruptions to service availability lasting approximately 3 hours. No data loss is expected. https://status.high-mobility.com/incident/613846 Tue, 08 Jul 2025 10:00:09 -0000 https://status.high-mobility.com/incident/613846#bc6cd0573df3578d9d2b332f7c92f702f9aaa233ecf28c42fdcff855f523691f Together with Kia we will perform a planned system maintenance. We will pause new Kia activations during this hour and there is minimal disruption expected to the data feed. https://status.high-mobility.com/incident/608860 Mon, 30 Jun 2025 08:30:56 -0000 https://status.high-mobility.com/incident/608860#39600fcc1e3d4296d144fc87ddb69844a1f9a30378f36329967a4af1da6d4433 Stellantis has informed us that there may be a temporary interruption in the data flow for ex-FCA (Fiat, Jeep, Alfa-Romeo) VINs on June 30 at 10:30am CET for approximately 20 minutes. This potential interruption is required for investigation into data quality optimization. https://status.high-mobility.com/incident/608820 Wed, 25 Jun 2025 08:56:00 -0000 https://status.high-mobility.com/incident/608820#699dedd4eef277bf6f4246fa9ab2050ec0563da074dd1380e48d233a86de0452 On 2025-06-24, we identified an issue where many BMW fleet vehicles provided odometer readings without specifying the unit. As a result, our streaming pipeline did not forward these messages to our customers. We have reached out to BMW for clarification and to implement the necessary fixes. https://status.high-mobility.com/incident/608340 Wed, 25 Jun 2025 08:00:18 -0000 https://status.high-mobility.com/incident/608340#20eb467aa25e7c6dac155d6208a18d7a9ad442c0b8a89f359cfb2901f7998a67 Kia will perform server updates on short notice to handle unexpected load issues. During the deployment window there might be delays in data transfer and in making data for new VIN activations available. https://status.high-mobility.com/incident/607782 Mon, 23 Jun 2025 15:29:00 -0000 https://status.high-mobility.com/incident/607782#611cb8002124a012fa99701cb0c3f754ed793d420e536e299da5a2129ef0c448 Renault performed a platform release today at 10:24 CET that lead to issues of processing speed, engine RPM, accelerations, GPS positions and fuel/energy consumption data. The release was reverted at 15:24 CET, after which data traffic resumed as usual. Renault regrets to inform us that the data that was could not be processed during the timespan is lost and can not be recovered. https://status.high-mobility.com/incident/584083 Mon, 09 Jun 2025 03:00:58 -0000 https://status.high-mobility.com/incident/584083#05dcdbac74bd1bd3cd19b886b48a73c3f7d1eadcf9acc52a821708adde83d1b3 Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/584082 Sun, 08 Jun 2025 21:00:47 -0000 https://status.high-mobility.com/incident/584082#e001f31058b12fc6d8971303d480b573daf1a22a8322a8b33e91314f46403f6a Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/583367 Tue, 03 Jun 2025 07:00:09 -0000 https://status.high-mobility.com/incident/583367#fcdff415e9bbd2306349d35d151f5c689ba5dcf4574e2fc81b9cc9bcb4df49b7 Kia is going to improve the Mileage endpoint. These enhancements will provide a more accurate and consistent mileage reading across vehicles. There will be interruption of 30 minutes for the Mileage endpoint due to the deployment between 09.00 am to 12.00pm CET on 03rd June 2025. https://status.high-mobility.com/incident/580505 Mon, 26 May 2025 15:19:00 -0000 https://status.high-mobility.com/incident/580505#16661c1934c653fe396648c3171098e0f483949a94d4ca5d86bd5a738556ce12 Starting 2025.05.26 14:40 UTC we have noticed that the data delivery of Mercedes-Benz data is interrupted. We have informed the OEM and waiting for their reply. Update: Problem resolved at 2025.05.26 15:30 UTC https://status.high-mobility.com/incident/565604 Wed, 21 May 2025 03:00:41 -0000 https://status.high-mobility.com/incident/565604#45dc224756e45076a726f9de9619f463d97dd2cac785abc2829725311a7d11ac Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/565602 Tue, 20 May 2025 21:00:48 -0000 https://status.high-mobility.com/incident/565602#3d04ff46d4d51f3df93a306d4dc9b220b87e275aeec2136e0beb542513acc23a Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/557591 Tue, 06 May 2025 17:11:00 -0000 https://status.high-mobility.com/incident/557591#ffd990e71e89f7c6120fb5e66d56acd01ff655fef6bccc051b98e67251508e20 Starting 2025.05.06 18:30 CEST we have noticed that the data delivery of Mercedes-Benz data is interrupted. We have informed the OEM and waiting for their reply. This issue only impacting Mercedes-Benz data on all delivery methods(Streaming/Rest) it was resolved at 21:15 CEST. https://status.high-mobility.com/incident/551675 Mon, 05 May 2025 20:00:25 -0000 https://status.high-mobility.com/incident/551675#9bc30cca0546f77dca816ce7cbcaa5d578474ad3430c589a220717b607375812 Maintenance for Stellantis is scheduled to support upcoming system upgrades. During this period, there may be temporary disruptions to data flow on the DataStream restitution channel, lasting up to 30 minutes. https://status.high-mobility.com/incident/557263 Mon, 05 May 2025 12:06:00 -0000 https://status.high-mobility.com/incident/557263#275a4bb85420bbc5ed75e47683f49a88aa151ce5ed4a6b07896c6c3ff87b117d We are currently facing delays in new Ford activations. You might see vehicles staying in the pending state longer than normal due to this. We are currently evaluating a manual workaround while the root cause is being addressed. There's no impact on data delivery. https://status.high-mobility.com/incident/543555 Wed, 16 Apr 2025 09:00:25 -0000 https://status.high-mobility.com/incident/543555#99cdfc1826fcd82d70c34dcad4e0be5342da733fb05f9ab8d55bcc6b49316b9b Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/incident/543553 Tue, 15 Apr 2025 03:00:39 -0000 https://status.high-mobility.com/incident/543553#5359a9425d112bb05293068ae69dafa8236c6fa0fb942aeed3ea9979c82b3a87 Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/incident/542431 Mon, 14 Apr 2025 12:00:43 -0000 https://status.high-mobility.com/incident/542431#238a8588b261a07ccf42fb62eee0615cbb14033e900e603b1fa973a36ac71b0e Push APIs (vehicle signals and vehicle command responses) will encounter brief periods of service unavailability. Incoming vehicle data will be processed and can be retrieved once the maintenance is completed without any loss of information. https://status.high-mobility.com/incident/538589 Wed, 09 Apr 2025 22:00:57 -0000 https://status.high-mobility.com/incident/538589#be858a01d9eb68f11ffab61446d4a7939f00290057371c8bafd9592ce4ec5ab0 Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/incident/538587 Wed, 09 Apr 2025 16:00:53 -0000 https://status.high-mobility.com/incident/538587#460886d8a9b0481864bf152f1622b676c63131f9b291fc7d20c720ce58c346d3 Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/incident/530883 Mon, 31 Mar 2025 22:01:12 -0000 https://status.high-mobility.com/incident/530883#9c997c8ff414f2632ca2e92155178bee736f5b6602e00c2af1af6609a08e0218 Toyota will be performing a scheduled system update from 1st April to April 3rd. During this window, the activation and deactivation of clearances will be paused. It's still possible to perform VIN activation actions in our API however the actions will be queued until Toyota has finished their system upgrade. There is no impact on data delivery — the data feed is not affected by the maintenance work. https://status.high-mobility.com/incident/413632 Thu, 13 Mar 2025 14:00:00 -0000 https://status.high-mobility.com/incident/413632#f64924b3b42b2ab5b6562437fe55bede7ad996291d4a0c84b065a783dedd00cb Mercedes-Benz is performing a scheduled maintenance and there might be brief periods of latency for the vehicle status updates. Incoming vehicle data will automatically be processed without any loss of information. https://status.high-mobility.com/incident/525707 Tue, 11 Mar 2025 07:30:00 -0000 https://status.high-mobility.com/incident/525707#9ad5a2e5cf1f458d6e4389451eb08379b069fc7c4fbdf7ecd00b6f92b7438f51 Kia will deploy a breaking change on 11th March between 08:30-13:00 CET. During this time all the clearances will be queued and will be executed after maintenance is over. Kia Vehicle data will be lost during this period. https://status.high-mobility.com/incident/523521 Thu, 06 Mar 2025 06:10:00 -0000 https://status.high-mobility.com/incident/523521#9cdbd5ca2c6454f756db92c9944d649e2958f25e5643af858e59e8440534754e Renault has been faced with instabilities with the dataflow this week. They are still analysing to identify the root-causes, and until there is a resolution, there is continued risk of instability in the upcoming days, on approximately the same time slot (05.00 AM to 09.00AM CET). We will let you know as soon as we have new information. https://status.high-mobility.com/incident/522534 Tue, 04 Mar 2025 13:12:00 -0000 https://status.high-mobility.com/incident/522534#84f0b5085e31cf35dd8516e6bfbfc4c2e4532a717916439516cff41221c3502a Renault had an incident on vehicle data delivery starting 06.00 CET until 09:24 CET. According to the OEM and our monitoring, the Incident is resolved and the backlog of messages are processed. https://status.high-mobility.com/incident/521802 Mon, 03 Mar 2025 05:30:00 -0000 https://status.high-mobility.com/incident/521802#d004b1215cf414185a612e4ba9d2209dbda517b30891a38f1dc22174c84b2ab8 Starting at 05:30 UTC, we have stopped receiving vehicle data from the Renault feed. We have reported the issue to the OEM and are awaiting further updates. Our team is actively monitoring the situation, and we will provide updates as soon as we have more information. Update: The issue was resolved at 13:30 UTC and backlog of messages is currently being processed. https://status.high-mobility.com/incident/499314 Mon, 10 Feb 2025 14:02:00 -0000 https://status.high-mobility.com/incident/499314#f013171ec2df6fd841ff45a0ac5e2d0e410eff7d5dabc83486f5a4ae2caddf38 The data replay has taken place today 12:00 CET which has completed the data recovery for the affected downtime in January. https://status.high-mobility.com/incident/499314 Wed, 05 Feb 2025 15:26:00 -0000 https://status.high-mobility.com/incident/499314#38ea8cb3f48c9ccd7fb0d7b34010b84d27ab8bc1a2dddc643df63273f49deafc Another data replay will be attempted tomorrow, February 6th, at 12pm (midday). https://status.high-mobility.com/incident/505168 Tue, 04 Feb 2025 04:00:40 -0000 https://status.high-mobility.com/incident/505168#6382727cac7aab3bb9b5728ad42b0abe87d80ac62f924a8df4eceba75a456a6b Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/incident/504927 Fri, 31 Jan 2025 06:00:04 -0000 https://status.high-mobility.com/incident/504927#1eb3df18317f9f46611ce0e94a75db5b532f516cb5ef4527a3b03bb590bc8a19 The OEM has reported temporary service disruptions expected affecting APIs and streaming channels. The vehicle clearance activation and streaming data will be resumed after the maintenance. https://status.high-mobility.com/incident/499314 Thu, 23 Jan 2025 09:45:00 -0000 https://status.high-mobility.com/incident/499314#9acb9c69116747570b166c04119455c040f55d1cd5bd0066eeba7e52f93a92e4 We have resolved the data from the downtime and will republish the affected messages on Friday 24/01 at 1pm, which can take a few hours to fully complete. https://status.high-mobility.com/incident/499314 Tue, 21 Jan 2025 09:52:00 -0000 https://status.high-mobility.com/incident/499314#496d227bafb29c4db0004abf0bc90fa1f433580d661d4d8d9c297d17206bd715 We experienced downtime of our Renault Group integration for consuming streaming data. The incident occurred on 2025-01-18 at 08:01 UTC and lasted until 2025-01-20 15:32 UTC, with no Renault Group data being processed in this time period. The incident investigation is still ongoing and we are exploring options to republish data from this period. https://status.high-mobility.com/incident/495855 Fri, 17 Jan 2025 04:00:37 -0000 https://status.high-mobility.com/incident/495855#15a74f2f8539937e8f2b672a9eb7baa2c5ecd8d63ec32efd29303a1f2c628376 The BMW Connected FleetData team will go through with a major infrastructure upgrade that affects all of their API components. It will not be possible to activate and revoke vehicles in this timeframe, and all data delivery will be suspended during this period. https://status.high-mobility.com/incident/491858 Tue, 07 Jan 2025 14:20:00 -0000 https://status.high-mobility.com/incident/491858#0c523044b6d03236bbd103b613b2d9dae30b19c0ff7d7fc3d2393ee13389a994 The problem was solved as of January 7th at 3:20pm. All eligibility checks for BMW and MINI are now running as usual. https://status.high-mobility.com/incident/491858 Tue, 07 Jan 2025 08:44:00 -0000 https://status.high-mobility.com/incident/491858#cf60d555c6edba532e02f829cdb35bf30de76e66f99e92bd83e1bb4ace632d6b The Eligibility API for BMW and MINI vehicles are currently returning error responses. We are working on a fix to resolve this issue. https://status.high-mobility.com/incident/474933 Thu, 12 Dec 2024 11:00:44 -0000 https://status.high-mobility.com/incident/474933#22161174ce8fc8564e36216ca5c08740b6866402eedff7f6661d0e7f491a419f We will be upgrading our connection to Volkswagen Group that brings the latest available fleet data offering from the group. Any clearance actions during this period will be queued and run once the maintenance work has completed. https://status.high-mobility.com/incident/475899 Thu, 12 Dec 2024 02:00:46 -0000 https://status.high-mobility.com/incident/475899#d6df5246e69e750cb67326b3cd7d37e72ed631fa9fe3aa496cce74aabb1c37a2 Renault is conducting priority maintenance work of their API. This will be done in the night time and with maximum 10 minutes downtime of the data stream. https://status.high-mobility.com/incident/472286 Wed, 04 Dec 2024 14:16:00 -0000 https://status.high-mobility.com/incident/472286#749273275568029c69319dabd4a3ebfd56adbd3e4a54208414609d67c73bb378 Renault currently has an incident ongoing for their Eligibility API. They are working on it to identify the root cause and to resolve the issue. Update: Issue was resolved at 17:10pm CET https://status.high-mobility.com/incident/469169 Fri, 29 Nov 2024 09:00:00 -0000 https://status.high-mobility.com/incident/469169#66044dfadb94dc3ea6f32a1146636eb60f95115fd867d6c48d59ef3770bf25d5 The OEM has asked us to perform switch the API integration between 29th Nov until 4th Dec. During this time all vehicle activation/dectivation for Renault will be paused and will be resumed after migration is done. Update: Migration ended on 3rd Dec 11:00 am CET https://status.high-mobility.com/incident/464670 Thu, 21 Nov 2024 10:00:06 -0000 https://status.high-mobility.com/incident/464670#0b35477ecc08f3442e0758bfea3633a1ac80ea0c20de8a8a42719aa0c4b290f3 We will be upgrading our servers during that time. We expect very small service interruptions but nothing that will affect data. https://status.high-mobility.com/incident/463976 Tue, 19 Nov 2024 09:00:00 -0000 https://status.high-mobility.com/incident/463976#b84ffa8a30b52f7d00ee618e4ccc2c8ea9de73e5da861abb17d44aa3e7e8aba4 We are migrating our backends to new systems. We are monitoring the application configuration and vehicle activations to avoid any unexpected behaviour. Please let us know if you have noticed any issues. The migration ends on 25th Nov with the release of new console. Read more about the new console at https://www.high-mobility.com/blog/upcoming-release-high-mobilitys-new-user-console https://status.high-mobility.com/incident/460761 Wed, 13 Nov 2024 12:00:00 -0000 https://status.high-mobility.com/incident/460761#cc634bf15ae28afb93f4f1d3c4a26cdf3648cfb7fb977d0fc60cee23876b9256 Due some infrastructure migration in Mercedes-Benz, we have switch the source of streaming data. It shouldn't cause any data lost, there might be some duplicated date for a short period of time. https://status.high-mobility.com/incident/457758 Tue, 12 Nov 2024 07:00:54 -0000 https://status.high-mobility.com/incident/457758#165840f2a2d4f033db1eb2dc6c8ed5ab5e5ee7535153b883fb60dfb431915d5d Kia is updating their API version to include several improvements. The updates include a few breaking changes which require us to synchronise a deployment on our side as well. Minimal to no downtime is expected, and no data loss. https://status.high-mobility.com/incident/446732 Mon, 11 Nov 2024 10:00:00 -0000 https://status.high-mobility.com/incident/446732#4e14983c8932a8b6aeb938ab91a9f7c0b9c8406f3e135a4c69b09a30633e321e BMW/MINI has informed us about migration on their database. it impacts the data delivery for this period. https://status.high-mobility.com/incident/456553 Wed, 06 Nov 2024 14:00:00 -0000 https://status.high-mobility.com/incident/456553#00781877f86da5bd0b9b1bcf2ebfa98cabfe59faa52f478112fed10584d29e43 Update: BMW has informed us that partial data loss can be expected for data changes that take place during the downtime. BMW is performing an urgent deployment of their fleet data API, which includes several functional and performance improvements and an increase of the overall system stability. Since a database migration is required, there will be a downtime associated with the BMW deployment. https://status.high-mobility.com/incident/453096 Wed, 06 Nov 2024 07:00:00 -0000 https://status.high-mobility.com/incident/453096#06babd597c133bbd88fed6d44af7319129ccfe0b429222ad160063c74a1aec2b We are working with Renault to migrate to their new Rest/Streaming APIs. We are pausing the vehicle clearance services during this time. It means you can't create/revoke vehicles during the maintenance. The latest vehicle data will be still available but you'll receive duplicate message during this period. https://status.high-mobility.com/incident/439294 Fri, 04 Oct 2024 13:29:00 -0000 https://status.high-mobility.com/incident/439294#79f8beba9b22a4cf1959e11ea68a50bc173b0175d93c767fad21c4c41204f434 Starting today we are receiving error when trying activate vehicles for Audi and Skoda. We have informed the OEM and waiting for them to resolve the issue. All clearances are queued up in our system and will be retired later when the issue is resolved. https://status.high-mobility.com/incident/433522 Mon, 23 Sep 2024 12:07:00 -0000 https://status.high-mobility.com/incident/433522#b7b60059565542eee8590dd2c3168cac736780a99b47f599cd20930f5408cdf0 Since 16.09.2024 Ford Fleet apis are returning authroizaion error. We are in contact with the OEM to resolve the issue. The clearances are queued and will be process when the issue is resolved. https://status.high-mobility.com/incident/433394 Mon, 23 Sep 2024 08:00:48 -0000 https://status.high-mobility.com/incident/433394#b2b1a2bb2cc916a5ec3023cca3f9d6dfb255b1daf45aff78854d8b1f67c86263 Renault has informed us maintenance activity which which affect * Clearance flow * Data flow https://status.high-mobility.com/incident/428713 Thu, 19 Sep 2024 08:00:00 -0000 https://status.high-mobility.com/incident/428713#4b6f038892dd376de729462fcdab218a0855f18594e0cc50fc3996217e91b5e9 We are migrating to Kia's new API, which provides more accurate vehicle activations and higher data frequency. During the migration, vehicle activation and data delivery for Kia vehicles will be paused. https://status.high-mobility.com/incident/433388 Thu, 19 Sep 2024 08:00:00 -0000 https://status.high-mobility.com/incident/433388#845a7136953ef8b1e2dde4ef3b95e4fd8553c3d42a591d63b63e0c7242d422a1 Starting 19.09.2024 8:00 UTC Toyota data api has been returning us an error. On the same day we contacted Toyota to resolve the issue but so far they haven't been able to resolve the issue. https://status.high-mobility.com/incident/423974 Wed, 11 Sep 2024 04:00:00 -0000 https://status.high-mobility.com/incident/423974#c94fe35092d06f8653fbcfd1b94da6c0a7bd7b718e2a7c85837f51f98e84451b We are making internal changes to use Ford's official SDK to consume data. This change increase the stability of this service. During the migration we pause the Ford data consumer, after the migration is done, you'll receive repeated data for last past 30 min. https://status.high-mobility.com/incident/416944 Wed, 21 Aug 2024 07:45:00 -0000 https://status.high-mobility.com/incident/416944#51bee2eec95b83006c20a57d1fa1fc674a9b29b774223a98b766d6f144c14e72 Toyota has informed that between 14.08.2024 at 21:42 CEST and 19.08.2024 17:00 CEST there was an issue providing vehicle data. The issue was not impacted all vehicles and it was due to Vehicles SIM connectivity with operator Orange. https://status.high-mobility.com/incident/407286 Tue, 06 Aug 2024 17:00:00 -0000 https://status.high-mobility.com/incident/407286#7c069762386a5d5194a93c887449c41e3b8412900111b2ddd897cd9ae11a5641 We are stopping the streaming for a period of 1 hour to perform maintenance on our streaming pipeline and infrastructure. All vehicle data will be queued and sent to customers after the maintenance is completed. This will affect MQTT, S3, and Kinesis data delivery. https://status.high-mobility.com/incident/404005 Fri, 26 Jul 2024 09:50:00 -0000 https://status.high-mobility.com/incident/404005#659940913d9d659fb0ebd9ab44352ad66fdd783154b6c482f30c88935c1b61f7 Renault team has informed us there was an issue on dataflow between 2024-07-04 22:00 CEST - 2024-07-04 11.45 CEST. Based on their report all the messages were forwarded with delay. Update: the issue was during 2024-07-24 22:00 CEST - 2024-07-25 11.45 CEST. https://status.high-mobility.com/incident/403683 Thu, 25 Jul 2024 13:20:00 -0000 https://status.high-mobility.com/incident/403683#4aaaf4b8d6b9db6b68b843afec38ba2bb53029fa58522e27d6f9fdd63f6dce6d Starting 25.07.24 15:20 CEST we have stopped receiving Porsche streaming data. It effects only the B2C flows which have streaming enabled for Porsche vehicles. We have notified the OEM and waiting for response. UPDATE: Issue was resolved on 26.07.24 13:35 CEST https://status.high-mobility.com/incident/397137 Thu, 18 Jul 2024 05:00:00 -0000 https://status.high-mobility.com/incident/397137#704d44778f517aee2feb7f244ffe980b5b4cea6f4a5cc79cd7837add73d23fc8 We are upgrading one of our databases. During the upgrade the customers won't be able to use the console UI and sandbox instance. The API's and data streaming for live instance won't be effected and will be functional. https://status.high-mobility.com/incident/391804 Mon, 01 Jul 2024 07:08:00 -0000 https://status.high-mobility.com/incident/391804#fc89d283afa86f78c30571bc91ca1d194ebbc3c8796671b814411b137cf09fcc Due to an issue in Renault, we are not able to process Renault's request. The OEM is already aware of it and working on a fix https://status.high-mobility.com/incident/391802 Mon, 01 Jul 2024 07:01:00 -0000 https://status.high-mobility.com/incident/391802#081571615c6a7ff1d2960de7165b3c3c13e1c7e5419f36312aeb60ba903c5d58 Due to an issue in processing data we were not able to consume and process Ford data starting 2024-06-29T09:26:00 UTC until 2024-07-01T07:26:00 UTC. We have fixed the issue and data will be following, no data lost during this incident. https://status.high-mobility.com/incident/379376 Tue, 11 Jun 2024 09:00:00 -0000 https://status.high-mobility.com/incident/379376#b0c7773f3f3532aa7a31974113f49c81363a93f94fa0bd91f7d6112c2a11c8db We will be upgrading our servers during that time. We expect very small service interruptions but nothing that will affect data. https://status.high-mobility.com/incident/379213 Tue, 04 Jun 2024 11:00:00 -0000 https://status.high-mobility.com/incident/379213#b62c9f07a556c8bdcd072b046a18935ac7ef295f522c2993d051ad278eb69260 Daimler will be performing a maintenance on their push APIs for vehicle signals and vehicle command responses. We do not expect any data loss. https://status.high-mobility.com/incident/372525 Tue, 28 May 2024 09:00:00 -0000 https://status.high-mobility.com/incident/372525#dcee492d91db9b6454ece5a958037e2fc9afb2c090db8b332aec276fe251568e We will be upgrading our Kubernetes clusters during that time to benefit from new features. We expect very small service interruptions but nothing that will affect data. https://status.high-mobility.com/incident/366053 Tue, 14 May 2024 09:00:00 -0000 https://status.high-mobility.com/incident/366053#62a4b5573692f19f09f872d197741a802aeb90f8f1be2513e6d78bccba3cc121 We will be upgrading our Kubernetes clusters during that time to benefit from new features. We expect very small service interruptions but nothing that will affect data. https://status.high-mobility.com/incident/365433 Fri, 10 May 2024 18:00:00 -0000 https://status.high-mobility.com/incident/365433#1155002afb3c41c43fbb5f500f4533f59b6e9e90afe1f6c60a21606a109d687b The OEM is conducting maintenance during this time; all vehicle clearances and data delivery will be halted. Any clearances triggered or updated during this period will resume afterward. Since KIA only provides data once a day, you'll be able to access data starting from Saturday at 8 am CEST onwards. https://status.high-mobility.com/incident/360625 Thu, 02 May 2024 09:00:00 -0000 https://status.high-mobility.com/incident/360625#6ade1c9b198cad4f05f86d42008d300df7daa1bf446e22c329f94c7e30837100 We will be upgrading our Kubernetes clusters during that time. We expect very small service interruptions. https://status.high-mobility.com/incident/362713 Tue, 30 Apr 2024 09:34:00 -0000 https://status.high-mobility.com/incident/362713#1425636555b0ec3e30d408070342f94739de00cd47c17a702ed2eca371894b5d Renault has reported an incident with vehicle activation. For High Mobility customers, this means that vehicle clearance changes will experience delays until the OEM's incident is resolved. We will automatically retry the fleet clearance request, so no action is needed on your part. UPDATE: The incident was resolved at 13:30 UTC https://status.high-mobility.com/incident/361792 Sat, 27 Apr 2024 20:54:00 -0000 https://status.high-mobility.com/incident/361792#670362065df52b0e0e5812c1f100f7df17da5afa8bd54ddc7998852a6be5ffd2 All Ford fleet clearances have been paused due to an issue on the OEM side. We have informed Ford and are awaiting their resolution of the issue. Clearance requests will resume once the issue is resolved. NOTE: This issue doesn't have any impact on the data delivery. Update: Issues is resolved on 02.05.2024 08:12 UTC https://status.high-mobility.com/incident/354067 Tue, 23 Apr 2024 09:00:00 -0000 https://status.high-mobility.com/incident/354067#65fcd9130aa383a468baff92d8871573e6e6e9ec12b8668fac3edb0e5a41697a We will be upgrading our Kubernetes clusters during that time. We expect very small interruptions. https://status.high-mobility.com/incident/351374 Fri, 05 Apr 2024 14:45:00 -0000 https://status.high-mobility.com/incident/351374#bb6cbd9467f1f185a0b1c3b59c7dc6646a092e3a11a888183c3b775aef6ea1e2 Due to some internal pipeline issues, the quality of our streaming via MQTT has been degraded, and in some cases, we are delivering data that is two days old. The issue started on 27th March. We have resolved the issue and monitoring it until the MQTT delivery goes back to normal. Update01: After investigating the issue, we have noticed that only a sub set of vehicles are affected. Update02: The issue is resolved. If your vehicles were impacted, we'll inform you directly. https://status.high-mobility.com/incident/340311 Wed, 13 Mar 2024 13:20:00 -0000 https://status.high-mobility.com/incident/340311#2813eb0e9a8539bed1af589769e9f5aa60c691691e302460841e81a82ee96712 Due to an issue with Renault API, the activation of pending vehicles are currently paused. They will be retried after the issue is resolved. https://status.high-mobility.com/incident/332116 Mon, 26 Feb 2024 09:00:00 -0000 https://status.high-mobility.com/incident/332116#f03f0bd6ff18ea18ec61b2ad6b05c0ac773446955a15500a08c40fb7c823e316 Due to Porsche sending redundant and repeated data, we are facing issues processing streaming data and currently experiencing delays of up to 1 hour in delivery time Update: We have increased our pipeline throughput and delivery time is back to ~10 seconds at 16:39 CET https://status.high-mobility.com/incident/325658 Thu, 15 Feb 2024 19:00:00 -0000 https://status.high-mobility.com/incident/325658#9442e3dadad492859494ba992d68db802ace5b9aa972a959290b98438841086c We are stopping the streaming for a period of 1 hour to perform maintenance on our streaming pipeline and infrastructure. All vehicle data will be queued and sent to customers after the maintenance is completed. This will affect MQTT, S3, and Kinesis data delivery. https://status.high-mobility.com/incident/323122 Thu, 15 Feb 2024 04:00:00 -0000 https://status.high-mobility.com/incident/323122#6e60464d05bb0c1dcb517f98142ff1379c6329b86158e8f58f3e63975e2800b6 We will be upgrading our Kubernetes clusters during that time. We expect workloads to restart and hence small interruptions in our services. https://status.high-mobility.com/incident/316716 Thu, 25 Jan 2024 05:00:00 -0000 https://status.high-mobility.com/incident/316716#0203f04a4cfcbce9866574c54fe22690e914d7f6cecca8e8f3f60365394dfe41 Stellantis is doing infrastructure upgrade and expecting disturbance in their services during the maintenance time. https://status.high-mobility.com/incident/315072 Tue, 23 Jan 2024 04:00:00 -0000 https://status.high-mobility.com/incident/315072#23b204a0308fd14ef5d871190db881a10c58231cea8ded3828c56d31c1018b83 We are upgrading one of our databases. We expect degradation of service for telematics. During the maintenance the streaming will be paused and resumed after the maintenance is finished. https://status.high-mobility.com/incident/309994 Mon, 22 Jan 2024 01:00:00 -0000 https://status.high-mobility.com/incident/309994#7dc77576ae86eda10a60256d4f2229ae28a3a0bf3b005b2813fca7d63203bec3 Renault has a planned IT maintenance activity. It effects on clearances and data delivery for Renault & Dacia. The clearance will be retried and data will be delivered after maintenance is over. https://status.high-mobility.com/incident/311499 Thu, 11 Jan 2024 15:00:00 -0000 https://status.high-mobility.com/incident/311499#273f201ca4708c0a6fd564b5b78616421a41cfdf4f9f7d3e5ec48897866b2892 We are having issues consuming Ford vehicle data streams, we are trying to reach out to Ford to resolve the issue as fast as possible. Update: Issue has been resolved at 11.01.24 23:30 CET https://status.high-mobility.com/incident/301982 Fri, 15 Dec 2023 18:20:00 -0000 https://status.high-mobility.com/incident/301982#ee74e46161e3a5acc4a21f49e8838a517c82ba093c4520f4fc6fbec9b1593e9b Some data points such as engine status are missing in the messages sent. Following a release this morning (21.12.2023), Incident is now fully resolved. https://status.high-mobility.com/incident/297258 Mon, 11 Dec 2023 22:20:00 -0000 https://status.high-mobility.com/incident/297258#4c80c2a3a5f3064304c7e78f93b29287d964b06a0ca9f8cd69ab51082455e585 Due to infrastructure changes in Stellantis, streaming message for Peugeot, Citroën, DS, Opel, Vauxhall, Alfa Romeo, Fiat, Jeep and Maserati will be delayed during this time period. https://status.high-mobility.com/incident/297256 Mon, 11 Dec 2023 09:00:00 -0000 https://status.high-mobility.com/incident/297256#4f918a87c06cd0c99a80e64f04571a1e14a87bbd7ba9f93915e79d36c3a030a3 Due to infrastructure changes in Stellantis, we are pausing any fleet clearance request/changes for Peugeot, Citroën, DS, Opel, Vauxhall, Alfa Romeo, Fiat, Jeep. Our customers are still be able to call fleet clearance APIs and the request will be queued and execute after the migration is over. https://status.high-mobility.com/incident/298639 Mon, 11 Dec 2023 08:00:00 -0000 https://status.high-mobility.com/incident/298639#45edb4de00ad7c3a9fd18dabccf420a7f59f6511434eac8f1ec2a192cfaf6c2a The clearances requests for BMW/MINI are failing due to an unexpected issue on the OEM side, we have escalated the issue and waiting for an update. High Mobility customers only experience delays on fleet activation/deactivation and our API towards our customers are functional. https://status.high-mobility.com/incident/297404 Thu, 07 Dec 2023 18:30:00 -0000 https://status.high-mobility.com/incident/297404#8c7d028bc1cc0581114f4130f0a35ed6efd4ccd1ebaebb462405f7d87d142ccf We have observed that approximately 50% of API calls related to Porsche vehicles are resulting in a 500 internal server error. The issue has been communicated to the OEM for further investigation and resolution. The issue was resolved at 08.12.2023 00:50 CET https://status.high-mobility.com/incident/292794 Tue, 05 Dec 2023 13:00:00 -0000 https://status.high-mobility.com/incident/292794#e2bcb7b2f638ab6f8c37c9ce9aa0ee44c01b47513edcbce69420e187d7575502 Push APIs (vehicle signals and vehicle command responses) will encounter brief periods of service unavailability. Incoming vehicle data will be processed and can be retrieved once the maintenance is completed without any loss of information. https://status.high-mobility.com/incident/291615 Fri, 24 Nov 2023 08:22:00 -0000 https://status.high-mobility.com/incident/291615#6a972c60281646d3ba3a7b89450b8f73e557adcbdbfd9347532553d78b36e22a Due to some issue with Renault services, we are having problems processing Renault clearances. This impacts streaming Renault vehicle data as well. https://status.high-mobility.com/incident/290787 Wed, 22 Nov 2023 15:29:00 -0000 https://status.high-mobility.com/incident/290787#e2f5904b9f55c14065542119a379a5cf58a425f7bb4fb2c670eb5375e65b3f41 All the clearance requests adding/revoking/cancelling was delayed between 2023-11-20 09:56:45 UTC and 2023-11-22 14:14:45 UTC. It happened due to some issue with internal job queuing in High Mobility internal system. All the clearances related jobs have been resumed and clearance API should work as usual. https://status.high-mobility.com/incident/288143 Thu, 16 Nov 2023 15:25:00 -0000 https://status.high-mobility.com/incident/288143#423ae4ba00d9033ba5c0213afced77ddf72be7651ff862e26d61602c804a4ba5 Mercedes-Benz Fleet was experiencing a significant reduction in the data stream vehicles provide. As a result, users may experience delays or incomplete data delivery between 14:49 CET and 16:20 CET https://status.high-mobility.com/incident/291134 Tue, 14 Nov 2023 09:58:00 -0000 https://status.high-mobility.com/incident/291134#e5ead57acf0545528956193d5865ab97d221faca48fb76752a986497359f24c6 Since 14h Nov we are receiving unexpected errors from Toyota clearance API, we are working with the OEM to resolve the issue. All the Toyota clearance request are queued in High Mobility system and will be retried when the issue is resolved. https://status.high-mobility.com/incident/281346 Thu, 02 Nov 2023 11:12:00 -0000 https://status.high-mobility.com/incident/281346#c56738777472fee173e98a1c2810a92855c4ad5eca97ae6da87c76ef4f8d00d5 Renault experienced an incident on data flow between 7.00 and 9.30 CET. No data is lost but we experienced delay in data delivery during this period. https://status.high-mobility.com/incident/270217 Thu, 12 Oct 2023 04:00:00 -0000 https://status.high-mobility.com/incident/270217#611707b8872272334151ae664601ce13602e94b085486f990e660e1e69869224 We are expecting short periods of increased Telemetry latency https://status.high-mobility.com/incident/270852 Tue, 10 Oct 2023 16:20:00 -0000 https://status.high-mobility.com/incident/270852#67190260438916950ceeffa830ab319b112dea3dba102a9c74c10fa3b99ac8b3 Due to some High Mobility internal issue, the vehicle activations for Stellantis brands were delayed starting 09.10.223 10:00:00 UTC. All the clearance activation are being processed now. https://status.high-mobility.com/incident/264984 Fri, 06 Oct 2023 23:00:00 -0000 https://status.high-mobility.com/incident/264984#75e5e89df7401f96805e754d85240fdd52fcb2f2ff66a8cb6e1fd86df32a05ae Vehicle clearances will be delayed for Ford vehicles. All vehicle clearance requests will be done after the maintenance is over. https://status.high-mobility.com/incident/265910 Thu, 05 Oct 2023 08:00:00 -0000 https://status.high-mobility.com/incident/265910#5d81107e238569a12f3ee4cbe91b17dd7fc1bec8902d32157e1dba8959ec043f We will be upgrading our clusters to a later version during that time. We expect small interruptions due to service restarts. https://status.high-mobility.com/incident/261392 Mon, 25 Sep 2023 00:00:00 -0000 https://status.high-mobility.com/incident/261392#b3b815252855c554c55f63af7223c5416a888e47edcd83c095469f84db66ab09 Renault is making an system upgrade, During this time: * Vehicle clearances will be delayed for Renault/Lexus vehicles * Vehicle data streaming will be stopped for Renault/Lexus vehicle. All vehicle data from the maintenance window will be pushed afterwards https://status.high-mobility.com/incident/258210 Fri, 08 Sep 2023 07:44:00 -0000 https://status.high-mobility.com/incident/258210#ce0d154d6c1e299c7af6b5c433f49309d659c4b7444664e9a614affa37a73488 This only affect customers that have Porsche in their fleet. These apps experience 10% timeout when fetching data for Porsche vehicles. https://status.high-mobility.com/incident/251805 Tue, 29 Aug 2023 04:00:00 -0000 https://status.high-mobility.com/incident/251805#0e6e6925f2513682367c04e5ed7e4f1e94fd29b07235f1b13831de991011011f Ford Fleet will be upgrading their infrastructure, vehicle data delivery might be delayed up to 5 minutes during the upgrade. https://status.high-mobility.com/incident/249088 Tue, 22 Aug 2023 08:12:00 -0000 https://status.high-mobility.com/incident/249088#37d997aede435bfa849b7bddbc37f67211344839b1904de657b5c02591c4f479 Since yesterday all the request to create or delete clearances for Renault has been queued up and not successfully processed due to an issue on the OEM side. The requests will be retried at later time when the issue is resolved. https://status.high-mobility.com/incident/232325 Mon, 17 Jul 2023 10:00:00 -0000 https://status.high-mobility.com/incident/232325#e6eb960874ca8dc08c5c5e1afc9ec499ab8ec372fde9eb4d6d09af5ffae99f39 We will be upgrading our clusters to a later version during that time. We expect small interruptions due to service restarts. https://status.high-mobility.com/incident/224152 Fri, 23 Jun 2023 14:50:00 -0000 https://status.high-mobility.com/incident/224152#a2e9d1868ba58cfb4bb38dc0bfcec4a7c96c7a39e9a0fb8bceefbc558065366c Vehicle clearance stays in pending for newly added Renault & Dacia vehicles https://status.high-mobility.com/incident/220011 Tue, 20 Jun 2023 16:00:00 -0000 https://status.high-mobility.com/incident/220011#d36cf29f654ea86bca5d7c6f941c4761105e7c895d5ea27f309869a2fe251e48 We will be upgrading our Kubernetes clusters. Services will experience some small interruptions during that time. https://status.high-mobility.com/incident/219531 Tue, 13 Jun 2023 16:00:00 -0000 https://status.high-mobility.com/incident/219531#79e922cd855763a4f0b541c73ef662d3303815a61d6af6a25e5ed3f89d0c4122 We will be upgrading our Kubernetes clusters. Some service interruption can occur. https://status.high-mobility.com/incident/219608 Mon, 12 Jun 2023 12:44:00 -0000 https://status.high-mobility.com/incident/219608#f9361b1a5ae443b53f584be63b82e64e5b32b233101ac57d1ec3e11da04b05a0 We had an issue serving simulator pages which is resolved and should be working.