Incidents and maintenance reported on status page for High Mobility https://status.high-mobility.com/ https://d1lppblt9t2x15.cloudfront.net/logos/2d23cfeba06315dd012b5abd85e267c4.png https://status.high-mobility.com/ en https://status.high-mobility.com/incident/1088989 Tue, 13 Oct 2026 11:40:00 -0000 https://status.high-mobility.com/incident/1088989#9989ef262784098bcc1c7eab004bf4616bccbb1b747c4776d9065af3212341d2 Incident The issue was resolved on 13 October 2026 at 11:40 UTC, and data delivery has resumed. We are awaiting confirmation from Porsche regarding the root cause. As Porsche only supports data retrieval via a PULL API, data that was unavailable during the disruption cannot be recovered. https://status.high-mobility.com/incident/1088989 Tue, 13 Oct 2026 10:54:20 -0000 https://status.high-mobility.com/incident/1088989#9a76c68399916841c07565f6994dfb0c0360156849ded2cbb8a4c707fac35dff Incident Since 13 October 2026 at 07:00 UTC, the Porsche API has been returning errors when requesting vehicle data, affecting data delivery for Porsche vehicles. We have contacted Porsche and are awaiting their response and resolution. We will provide further updates as more information becomes available. https://status.high-mobility.com/maintenance/1084007 Wed, 07 Oct 2026 14:15:00 -0000 https://status.high-mobility.com/incident/1084007#7df7c998e8fef8935ca62d2cd1e9481671a96e2ab92b84cc4033eff9d7ccfa51 Maintenance Maintenance completed https://status.high-mobility.com/maintenance/1084007 Wed, 07 Oct 2026 11:51:31 -0000 https://status.high-mobility.com/incident/1084007#1a7edeef47bd391c1c19c0589e0d81972136622be269d618893298b402ee5475 Maintenance We are going to update our console and simulator infrastructure on 02.09.2026 from 16:00 to 16:15 UTC. During this time, access to the console and the sandbox API will be interrupted. https://status.high-mobility.com/maintenance/1071205 Mon, 05 Oct 2026 13:00:40 -0000 https://status.high-mobility.com/incident/1071205#65297f46ced2920837d01cdaf24f1c780e814e6db5898bc13120094b08bdc2dd Maintenance Maintenance completed https://status.high-mobility.com/maintenance/1079144 Thu, 01 Oct 2026 21:00:57 -0000 https://status.high-mobility.com/incident/1079144#0b88729f6643f6f2da083d8316ce3e8731433913093884a65c8b973a43d09689 Maintenance Maintenance completed https://status.high-mobility.com/maintenance/1079144 Thu, 01 Oct 2026 10:24:48 -0000 https://status.high-mobility.com/incident/1079144#939cf1913407f5a4b995ebd6cb05438336e1debb1ae1d95d1e82e2c509af3e20 Maintenance Renault has informed us that they will be performing maintenance operation at between 01.10.2026 between 09:00pm and 11:00pm CEST Renault has communicated that no messages will be lost during this maintenance window. Some services including data delivery may experience temporary delays while the maintenance is in progress. https://status.high-mobility.com/maintenance/1077091 Tue, 29 Sep 2026 12:00:00 -0000 https://status.high-mobility.com/incident/1077091#aeee197aa505c9d240ce663e9895b3aca8d4add5c9220e8d55a27587732aa44d Maintenance Maintenance completed https://status.high-mobility.com/maintenance/1077091 Tue, 29 Sep 2026 10:08:27 -0000 https://status.high-mobility.com/incident/1077091#e75c9b8ac3a08bccee1772ca649dda218d71993cb664a11de03c1642c26c74e2 Maintenance We are performing an unscheduled infrastructure update. Brief service interruptions may occur during this time for Console, Simulators and Sandbox APIs, but normal functionality will be restored shortly afterward. Live vehicle data and vehicle activation won't be impacted. https://status.high-mobility.com/incident/1058092 Tue, 29 Sep 2026 07:27:00 -0000 https://status.high-mobility.com/incident/1058092#4cb025f0c4c7363875249fcbbb0b00a48586c0e7836c8958d82bfcfa3c083369 Incident The issue was resolved on 10th Sep https://status.high-mobility.com/maintenance/1070598 Wed, 23 Sep 2026 08:00:00 -0000 https://status.high-mobility.com/incident/1070598#c13ef85b47f2e3d4b20c1f1e798468803656b8e4ced2c7bcfacf2a055d456763 Maintenance Maintenance completed https://status.high-mobility.com/maintenance/1071205 Tue, 22 Sep 2026 11:40:41 -0000 https://status.high-mobility.com/incident/1071205#f2427bc6c4588b2973edf5abf7deec538e8a4a78cdf0593d55025d6ff55f54c1 Maintenance We are performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/maintenance/1071104 Tue, 22 Sep 2026 09:37:07 -0000 https://status.high-mobility.com/incident/1071104#5c02b44b4dc462095ba33b73e0dc81cd33931297979c8004ba6e9e9859eed8b3 Maintenance We are planning to migrate to Renault's new API. As part of this migration, all vehicle activation and deactivation requests will be paused during the maintenance window. During this period, requests to activate or deactivate vehicles will be queued and processed once the maintenance window has ended. There will be no impact on data delivery for Renault/Dacia vehicles. https://status.high-mobility.com/maintenance/1070598 Mon, 21 Sep 2026 20:38:15 -0000 https://status.high-mobility.com/incident/1070598#404fd9b55bc685a0edf6630732044c9b54e93fe10d678da9062d6724dfd8f58b Maintenance VW is performing maintenance on their vehicle-enrollment API. All vehicle activations and deactivations for VW are paused until it is complete. https://status.high-mobility.com/incident/1058092 Wed, 09 Sep 2026 21:02:00 -0000 https://status.high-mobility.com/incident/1058092#4e6f345781cd0e9902aa578398b5d54cca714e308f26196f070d4b3943223239 Incident Renault has informed us they have noticed data latency starting 09.09.2026 4:58 PM CEST. The investigation is in progress and they'll provide update https://status.high-mobility.com/incident/1055738 Tue, 08 Sep 2026 07:41:00 -0000 https://status.high-mobility.com/incident/1055738#7b292de574475fff3031556ea07d9f4b414e2145905b510c1bc4f5569c378360 Incident The Renault vehicle activation are resumed. https://status.high-mobility.com/maintenance/1055743 Mon, 07 Sep 2026 16:47:36 -0000 https://status.high-mobility.com/incident/1055743#dbee2277c9a6bf4132231dbaed694086aa3d0891c09ee662cac2108ca575449d Maintenance We are performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/incident/1055738 Mon, 07 Sep 2026 16:42:00 -0000 https://status.high-mobility.com/incident/1055738#4a7423e25d910b82bcf9e79d6956d047c6ea12b7f61c339f9fdfd572c0fa4f3f Incident Due to an internal issue, we have temporarily paused Renault vehicle activations and deactivations to ensure that all requests are processed correctly. All customer requests are being queued and will be processed once our internal checks are complete. https://status.high-mobility.com/maintenance/1053652 Sun, 06 Sep 2026 11:14:49 -0000 https://status.high-mobility.com/incident/1053652#be43e33add7f2a8314dc10be0827cbf90e78d1cf6640160e156c53ef555593fc Maintenance We are performing a technical migration for Volvo vehicles that will enable higher-frequency data delivery. During the maintenance window, vehicle activation and deactivation will be temporarily paused while we make the required package changes on the OEM side. Any requests made during this window will be queued and processed once the maintenance is complete. This process should be transparent to customers. We expect vehicle data to continue flowing throughout the migration. We will monitor the data stream closely and provide updates if there are any changes. https://status.high-mobility.com/incident/1048314 Wed, 02 Sep 2026 13:00:00 -0000 https://status.high-mobility.com/incident/1048314#aed135f7abe0499f6a0fadaba7994f0f5f2c417034a3a2707691a5301e5adbf4 Incident Volkswagen Group has informed us of a service disruption affecting their Fleet Interface. As a precautionary measure due to ongoing maintenance, Volkswagen has asked us to pause vehicle fleet onboarding/offboarding until the end of 03 September 2026. High Mobility customers may continue to submit vehicle activation and deactivation requests during this period. These requests will be queued and processed once Volkswagen confirms that processing may resume. We will continue to monitor the service and provide further updates if necessary. https://status.high-mobility.com/maintenance/1046535 Wed, 02 Sep 2026 08:16:43 -0000 https://status.high-mobility.com/incident/1046535#ae43e3419a0cfe6723852de04ff84575ea3a3c390a8115a50892ba81340001c5 Maintenance We are going to update our console and simulator infrastructure on 02.09.2026 from 08:15 to 09:00 UTC. During this time, access to the console and the sandbox API will be interrupted. https://status.high-mobility.com/incident/1032203 Tue, 25 Aug 2026 09:11:00 -0000 https://status.high-mobility.com/incident/1032203#268d5a93eedccc7883c4e3829ff52474c6097aef5ab5bdc2a7f224277dd807e8 Incident Polestar has an ongoing incident with Polestar 4 telemetry. Update on 25.08.2026 18:00 CEST * The issue has been resolved https://status.high-mobility.com/maintenance/1030382 Mon, 24 Aug 2026 08:49:55 -0000 https://status.high-mobility.com/incident/1030382#d38b3c87cdb494e00e2dcc3949c04c8ca296cec5196bf893ee547f4c34e41ebf Maintenance We are performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/maintenance/1009417 Wed, 12 Aug 2026 09:51:19 -0000 https://status.high-mobility.com/incident/1009417#0f2260fa3add9e21a1b09f5b7ebd33b2cd1217f4293508c5f68d60845f29f8be Maintenance BMW has scheduled maintenance for August 19, 07:00 – 12:00 (CEST). During the maintenance period, the affected service will be temporarily unavailable. No data loss is expected for Push API transactions. Vehicle activation/deactivation are queued by High Mobility and no data loss is expected data delivery. Delayed data will be processed automatically after the maintenance, which may temporarily increase data traffic. https://status.high-mobility.com/maintenance/1009413 Wed, 12 Aug 2026 09:45:21 -0000 https://status.high-mobility.com/incident/1009413#a6c06a58eb10bfe46b6da966f9310813dd5200de3c43ae7b98856b7d5857b679 Maintenance Stellantis is operating a maintenance September 7, 2026, from 5:00am-7:00am CEST. During this period there may be temporary disruptions to their service availability lasting approximately 2 hours - no data lost expecting during the maintenance. https://status.high-mobility.com/maintenance/1008337 Tue, 11 Aug 2026 09:53:21 -0000 https://status.high-mobility.com/incident/1008337#ed45ac6850eda465f9a1aba699a6a86e7023025d18e5aa8eed77fd84d57cab24 Maintenance On 27 August 2026 at 10:00 UTC, we will update the TLS certificate for api.high-mobility.com, changing the certificate authority from GlobalSign to Let’s Encrypt. Action required: Please ensure that your client systems trust and support certificates issued by Let’s Encrypt before the scheduled change. We do not expect any service interruption as part of this change. https://status.high-mobility.com/incident/995745 Tue, 04 Aug 2026 12:29:00 -0000 https://status.high-mobility.com/incident/995745#9f99daab4851e1f6f89274b996003927932652d2c72e57f6899700cf44164c92 Incident We are currently experiencing an interruption in BMW vehicle data delivery via Kinesis. We are investigating the issue and will provide an update as soon as more information becomes available. The issue started on 2026-08-03 Update: * The issue was resolved * The data was re-pushed on 2026-08-04 14:55 UTC. https://status.high-mobility.com/maintenance/980772 Mon, 27 Jul 2026 19:10:46 -0000 https://status.high-mobility.com/incident/980772#c7bc6b61660d9b39b9d744d7062b01c0b76dd925e88402ad0d6a667ab3db1e69 Maintenance BMW has scheduled maintenance for 30 July 2026, from 11:00 to 16:00 CEST. During this window, BMW services may be unavailable for approximately one hour. Vehicle activation/deactivation are queued by High Mobility and no data loss is expected data delivery. Delayed data will be processed automatically after the maintenance, which may temporarily increase data traffic. https://status.high-mobility.com/incident/950487 Fri, 10 Jul 2026 16:45:00 -0000 https://status.high-mobility.com/incident/950487#27703464963e039f37eb7c8fb0598a87cb1e7a7298f1e07b34d25e2d12b085e5 Incident We have identified an issue affecting our ability to consume the Renault data stream. We have informed Renault and are awaiting their feedback. Update: * The issue is related to an expired certificate between High Mobility and Renault’s system. We have received a new certificate, but it is not working as expected. We are working with the OEM to identify the root cause and resume the data stream. * The issue has been resolved. We are working with Renault to prevent such downtime happen again. * We are moving this incident back to degraded status, as we are still processing messages from as early as 2026-07-10 16:16:36 UTC. We are also in discussions with Renault to ensure that no data has been lost. * We have re-pushed the data on 2026-07-30 https://status.high-mobility.com/incident/934686 Thu, 25 Jun 2026 07:26:00 -0000 https://status.high-mobility.com/incident/934686#deeae769558db44ede7c40586aaffc334a78c69d3215656860a206b83d8433dd Incident Impact: Some Kia vehicles may provide timestamps with an incorrect offset. The timestamps are expected to be sent in UTC, but due to a vehicle software issue, some timestamps are being sent with an additional +1 hour daylight saving time offset. Details: We have shared the affected data with Kia, and they have acknowledged that there is an issue affecting some vehicles. Kia is currently working on a fix, but they have not shared a timeline yet. In the meantime, we are investigating whether a temporary solution can be applied on our side by adjusting the affected timestamps. We do not have a timeline for this yet, as we need to ensure that any change does not affect timestamps that are already correct. https://status.high-mobility.com/incident/933552 Wed, 24 Jun 2026 13:11:00 -0000 https://status.high-mobility.com/incident/933552#6aef9a2917e1f14c62c96b5c3e9359bdeb61ad2bdebfa46e356ad2c30be925fe Incident Based on our monitoring, we have identified a sudden drop in BMW vehicle data starting today at 13:10 UTC. We have informed the OEM and are waiting for their feedback. We will provide an update as soon as we have more information. Update: The data stream resumed at 17:00 UTC Update: The OEM has informed us that on 24 June 2026 between 13:10 and 18:46 (UTC+2), Push API message delivery in the EMEA region was disrupted. During this time, vehicle data messages were not delivered in real time, and partial data loss occurred despite mitigation efforts. https://status.high-mobility.com/maintenance/933332 Wed, 24 Jun 2026 10:38:42 -0000 https://status.high-mobility.com/incident/933332#eeeeef011c4ab943b520450b1c3d1268b71b92b81c853967e8f98a1136cd5812 Maintenance Nissan is operating a maintenance July 4, 2026, from 04:00pm-04:30am CEST. During this period there may be temporary disruptions to their service availability lasting approximately 30min. No data lost is expected. https://status.high-mobility.com/maintenance/931964 Tue, 23 Jun 2026 07:22:38 -0000 https://status.high-mobility.com/incident/931964#6236c756b346833c0c8b7ec55e4d64a06dd24cc16e04fd8fce7ac37a68a8ad15 Maintenance Stellantis is operating a maintenance July 7, 2026, from 05:00pm-07:00am CEST. During this period there may be temporary disruptions to their service availability lasting approximately 2 hours. https://status.high-mobility.com/maintenance/919867 Wed, 10 Jun 2026 12:10:03 -0000 https://status.high-mobility.com/incident/919867#96271015cbf950d772903317a8d5165596905152a090183591a08914bd1d2a69 Maintenance Renault has informed us that they will be performing maintenance operation at between 10.06.2026 between 16:00 UTC and 21:00 UTC. Renault has communicated that no messages will be lost during this maintenance window. Some services may experience temporary delays while the maintenance is in progress. https://status.high-mobility.com/maintenance/918105 Mon, 08 Jun 2026 16:25:33 -0000 https://status.high-mobility.com/incident/918105#581cf672374eed279e1c9c47dad1d5651f6922942ae7a4b37a2d6f88f66a7479 Maintenance Renault has informed us that they will be performing an urgent maintenance operation at 19:30 UTC. Renault has communicated that no messages will be lost during this maintenance window. Some services may experience temporary delays while the maintenance is in progress. https://status.high-mobility.com/maintenance/918001 Mon, 08 Jun 2026 14:06:15 -0000 https://status.high-mobility.com/incident/918001#71aa1592b1bbb821939f48290d1f9b73b5ea0a0e176ecad1c8b506f72727e459 Maintenance We are going to update our console and simulator infrastructure on 09.06.2026 from 05:30 to 06:30 UTC. During this time, access to the console and the sandbox API will be interrupted. https://status.high-mobility.com/incident/908090 Fri, 29 May 2026 13:11:00 -0000 https://status.high-mobility.com/incident/908090#c3a58d3f75edd80f126899dc4fb1611a7a6e58c4b21fcc0dd88f3e8573574cb1 Incident Volkswagen Group has reported an issue affecting its Mobile Online Services. As a result, Fleet data delivery may be interrupted for affected Volkswagen Group vehicles. At this time, we have not observed a noticeable change in incoming data traffic on our platform, but we are actively monitoring the situation and will provide updates as more information becomes available from Volkswagen Group. Update: Volkswagen reported that issue was revolved on 2026.05.29 02:12 UTC. https://status.high-mobility.com/incident/906499 Wed, 27 May 2026 13:02:00 -0000 https://status.high-mobility.com/incident/906499#a60402e9566fa1fdf41ab0aec8ec68761fa272e2ffd003efbb0a8bdcfb640e01 Incident We have observed a significant drop in incoming vehicle data from BMW starting around 2026-05-27 10:50 UTC. We are currently investigating the issue and have informed the OEM. Further updates will follow once more information is available. Update: The issue was resolved on 2026-05-27 13:56 UTC https://status.high-mobility.com/incident/901553 Thu, 21 May 2026 09:03:00 -0000 https://status.high-mobility.com/incident/901553#d3e0ee90d4080261a2c281fc807a14bb73bb7ef4a6a06fa8fcf619895201aefe Incident Due to an issue with the Renault API, vehicle activation and deactivation are currently unavailable. We have reported the issue to Renault and are currently awaiting their investigation and feedback. Activation and deactivation requests are being queued and will be executed once the issue is resolved. This issue does not impact vehicle data delivery. Update: Renault rolled back some changes on 2026-05-22 12:55 UTC, which resolved the issue. https://status.high-mobility.com/incident/900023 Tue, 19 May 2026 21:13:00 -0000 https://status.high-mobility.com/incident/900023#0c9d4fe27bfce9211540025f8b0a93037a9700a0c0900dcb218af99dd3331f87 Incident We have observed that, since 2026-05-19 20:25 UTC, no new data for Renault vehicles has arrived in our streaming platform. We have not yet received confirmation from Renault, but we are trying to reach out for an explanation. Update: The issue was resolved 2026-05-19 21:49 UTC https://status.high-mobility.com/incident/898737 Mon, 18 May 2026 13:37:00 -0000 https://status.high-mobility.com/incident/898737#5e60b6b9d325fb8829da8060598c75f12b6d4914bfd111fbb2c9c3d5d86f7712 Incident We have identified an issue with the Toyota Eligibility API starting on 2026-05-16, where all vehicles are incorrectly reported as not eligible. We have informed Toyota and are currently investigating the issue together with the OEM. During this period, new vehicle will be rejected. Update: issue was resolved on 21.05.2025 https://status.high-mobility.com/incident/898531 Sun, 17 May 2026 12:44:00 -0000 https://status.high-mobility.com/incident/898531#043ece650bae78023833bf8aded3e0085a820525aed002bbadd36433e1c52f5e Incident We have observed that, since 2026-05-17 11:44:45 UTC, Renault has been unable to provide vehicle data. Renault has confirmed the issue today and is currently working on a fix. Update: The issue was resolved on 2026-05-18 09:04 UTC. No data was lost. https://status.high-mobility.com/incident/890888 Fri, 08 May 2026 09:07:00 -0000 https://status.high-mobility.com/incident/890888#b8ced4c2312efd1794b89db8394ec05d749b42d1d27c35d47b068ae84bb5a349 Incident Nissan has reported an issue with their data delivery system starting on 07.05.2026 at 12:30 CEST. They are currently working on a solution. Update: The issue was resolved on 08.05.2025 11:30 CEST. https://status.high-mobility.com/maintenance/886823 Mon, 04 May 2026 07:50:01 -0000 https://status.high-mobility.com/incident/886823#5acf6987b1af4c30b885dbdf639d61f211f918d85404cf10168cfe552ba13ffd Maintenance Stellantis is operating a maintenance May 13, 2026, from 5:00am-7:00am CEST. During this period there may be temporary disruptions to their service availability lasting approximately 2 hours. We are not expecting any disturbance in vehicle activation and data delivery. https://status.high-mobility.com/incident/883115 Wed, 29 Apr 2026 10:34:00 -0000 https://status.high-mobility.com/incident/883115#bd1209a8c78ee40c8880a317c651ef79ce7ccf707377bfe8fd96ea9fdd10171b Incident We have identified an issue with some Toyota vehicles that do not provide fuel_level data. After investigation by the OEM, the issue appears to be related to vehicles whose VIN starts with AHT. We are currently waiting for Toyota to investigate further and provide a timeline for a fix. https://status.high-mobility.com/incident/873850 Fri, 17 Apr 2026 14:04:00 -0000 https://status.high-mobility.com/incident/873850#41e178cee0001e9b7affb3acec4a375593f19929c0f51753b1d87ef37cb91bfd Incident Starting 14.04.2026 09:00:00 CEST, a change was introduced to Kia vehicle location data. This change caused an issue in our parsing logic, resulting in a disruption of vehicle location data delivery. On 17.04.2026 13:44 CEST, we have fixed the parsing issue and republished the affected location messages starting from April 14th. Vehicle location data delivery has been restored. https://status.high-mobility.com/incident/871244 Tue, 14 Apr 2026 09:26:00 -0000 https://status.high-mobility.com/incident/871244#8d53811823f2a01dc26802a88a26f88d9f2d259b2e4165f88f1c5c6dfef295d5 Incident We have observed a drop in data delivery starting at 2026-04-14 07:33:13 UTC. We have informed the OEM and are currently awaiting their feedback. Update 1: The issue was resolved on 14.04.2026 13:30 CEST. We have not received any confirmation by BMW. Update 2: Starting 15.04.2026 09:40 CEST the incoming messages from BMW drop again. we are reaching the OEM to get feedback. Update 3: The issue resolved on 15.04.2026 11:00 CEST. We are keeping this incident open until we got final confirmation from BMW. Update 4: The issue was resolved on April 15. No root cause has been shared by the OEM. https://status.high-mobility.com/incident/870432 Mon, 13 Apr 2026 08:12:00 -0000 https://status.high-mobility.com/incident/870432#76d6ea973ac816670d92120e7f77ea7a17f131738ed9ee063defc1607ceb82fb Incident Starting in late March, we observed that some vehicle activations were being rejected due to a "telematics hardware error". We raised multiple cases with the OEM, and Stellantis has confirmed the issue and is working on a fix. According to Stellantis, the issue was resolved on April 10. We are currently monitoring vehicle activations to confirm that the problem is fully resolved. https://status.high-mobility.com/maintenance/884582 Mon, 13 Apr 2026 03:00:26 -0000 https://status.high-mobility.com/incident/884582#95975805b3a110ca7cf00e0e8cbd0a2af12e8623384ba1e17508e09809da83f2 Maintenance Stellantis is operating a maintenance May 13, 2026, from 5:00am-7:00am CEST. During this period there may be temporary disruptions to their service availability lasting approximately 2 hours. We are not expecting any disturbance in vehicle activation and data delivery. https://status.high-mobility.com/maintenance/861386 Tue, 31 Mar 2026 06:18:14 -0000 https://status.high-mobility.com/incident/861386#5737d323d49efaf447ab7494258d9405d2e86ab062d5bae5e96881b59eaf81b4 Maintenance We are planning an infrastructure update that will impact: * Vehicle Data REST API * Vehicle Activation API We expect only brief intermittent disruptions, not a prolonged downtime. https://status.high-mobility.com/incident/857397 Wed, 25 Mar 2026 15:01:00 -0000 https://status.high-mobility.com/incident/857397#c58126919d012ce8db405900a7ba9e7cdd9049a6e67281aaeca47160cdbaa617 Incident We are currently experiencing delays in vehicle data delivery for Renault vehicles. Renault has identified an issue affecting their systems starting March 16, which has led to reduced data flow and increased latency. The issue worsened on March 23, further impacting delivery times. Renault’s technical teams are actively working on a fix. Delayed messages are not lost and will be delivered once normal operation is restored. We will continue to monitor the situation and provide updates as more information becomes available. Update #1: At this time, location data (latitude and longitude) is not being delivered. Other related data points, such as heading and altitude, are still being received. Renault has identified the issue and is actively investigating. It is currently unclear which vehicles are affected and whether this issue is related to the previously reported latency. Update #2 at 2026-03-26 09:00 Renault has restored normal data flow and resolved the GPS data issue, which was limited to vehicles with the Base package; monitoring is ongoing, and details on cause, potential data loss, and recovery will follow. Update #3: The absence of GPS latitude and longitude data since Monday, 23 March 2026 at 16:00 CET for vehicles with Base package was due to a configuration error in Renault's production environment. The issue has been fixed since Thursday, 26 March at 12:00 CET. Latency Issue: The latency problems observed since Monday, 16 March at 06:00 CET on all vehicles have been resolved. https://status.high-mobility.com/maintenance/857345 Wed, 25 Mar 2026 13:41:45 -0000 https://status.high-mobility.com/incident/857345#d7382705196b6b42ba45497a9a090a626eda9f9bcb8b0c7c4280e151d255a705 Maintenance We are planning an infrastructure update that will impact: * Vehicle activation * Vehicle data delivery The Vehicle Status API will remain available; however, no new data will be updated during this time. All activities will resume after the maintenance window, and no data loss is expected. https://status.high-mobility.com/maintenance/851945 Wed, 18 Mar 2026 07:30:00 -0000 https://status.high-mobility.com/incident/851945#89ffe4749a40a3b3383b8d91b65cf4132322c84baf554ce55a51cfa720433e56 Maintenance VW is performing maintenance on their vehicle-enrollment API. All vehicle activations and deactivations for VW are paused until it is complete. https://status.high-mobility.com/maintenance/850289 Mon, 16 Mar 2026 09:15:25 -0000 https://status.high-mobility.com/incident/850289#e6cd2cab3f787dc29ab7e17bf617dec196b094b00311a0be9c2ada84278d5616 Maintenance Stellantis is operating a maintenance for Alfa Romeo, Fiat, Jeep brands. During this window, no data will be sent from Stellantis servers. Vehicle data generated during the maintenance period is expected to be delivered shortly after the downtime ends. Temporary delays may occur immediately following the maintenance window. https://status.high-mobility.com/maintenance/842701 Fri, 06 Mar 2026 17:34:01 -0000 https://status.high-mobility.com/incident/842701#4c4b6b7659eab276a2d6ebd64037cf73f0fe3ff5ad7d2955ca26eb70cf0610f2 Maintenance Stellantis is operating a maintenance for Alfa Romeo, Fiat, Jeep brands. During this window, no data will be sent from Stellantis servers. Vehicle data generated during the maintenance period is expected to be delivered shortly after the downtime ends. Temporary delays may occur immediately following the maintenance window. https://status.high-mobility.com/incident/838820 Tue, 03 Mar 2026 09:41:00 -0000 https://status.high-mobility.com/incident/838820#bd2f94047d7bc79ef5b49b30857d43d51bdace464b52ea5e8544b35fe75b04c9 Incident Based on our monitoring and observations, a significant number of vehicles added last week are not providing data. We are currently investigating the issue and have also reported it to BMW Fleet. https://status.high-mobility.com/maintenance/834962 Fri, 27 Feb 2026 08:38:11 -0000 https://status.high-mobility.com/incident/834962#4a22aacb80c339d3bd2179c411e22983907d261496332680ab42c68b08788ace Maintenance The critical update that was scheduled for February 22, 2026, did not take place and has been re-scheduled for March 1, 2026 between 5:00am - 11:00am CET. During this time vehicles connected on GSDP EE restitution channel may experience short‑lived connection drops, services will stabilize automatically. This affects services in Europe for vehicle Brands: Fiat, Jeep, Abarth, Alfa Romeo, and Lancia. While no data loss is anticipated, temporary service degradation may be observed during and immediately after the maintenance window. No specific action is required on your side at this time. https://status.high-mobility.com/maintenance/827809 Wed, 18 Feb 2026 07:18:18 -0000 https://status.high-mobility.com/incident/827809#2a95e88018e61a15a8742fe17c5ea5fcbf669014ffca23424c002847761e4ed4 Maintenance Stellantis is operating a maintenance for Alfa Romeo, Fiat, Jeep brands. During this window, no data will be sent from Stellantis servers. Vehicle data generated during the maintenance period is expected to be delivered shortly after the downtime ends. Temporary delays may occur immediately following the maintenance window. https://status.high-mobility.com/maintenance/819889 Fri, 06 Feb 2026 12:46:23 -0000 https://status.high-mobility.com/incident/819889#1586c661979b1a7b98efbfc1e2410405e58ecf90b0c3faa002996defdc4e1cbd Maintenance We are extending the Kia migration Not all vehicles are completely migrated to the new push packages and we are in contact with the OEM to monitor the vehicle activation. https://status.high-mobility.com/maintenance/813505 The migration ended on 11.02.2026 at 20:00 CET. All vehicle activation/deactivation is back to normal. https://status.high-mobility.com/maintenance/818592 Wed, 04 Feb 2026 17:00:00 -0000 https://status.high-mobility.com/incident/818592#1a2f7c461c65597e7fcbdd7c9fd3b5fe7856e3e0aecf547d40c918d0ff0fdd1e Maintenance Renault is operating maintenance on their infrastructure During this operation, our customers may experience short delays in data reception for Renault. There would be no data lost. https://status.high-mobility.com/maintenance/818298 Wed, 04 Feb 2026 08:20:25 -0000 https://status.high-mobility.com/incident/818298#45819d98a39e97a2380f13a899e7889adaba04ce0e2fd6977edf7f585b4b05dc Maintenance Renault is operating maintenance on their infrastructure During this operation, our customers may experience short delays in data reception for Renault. There would be no data lost. https://status.high-mobility.com/incident/814300 Thu, 29 Jan 2026 10:28:00 -0000 https://status.high-mobility.com/incident/814300#04402a80b0099b81903e67d5f6b2a2b1bc09d56a1a6563b156863aadf6cd5887 Incident We are currently experiencing authorization issues on our MQTT V2 Broker. It will result in your MQTT client not able to connect We are in contact with our MQTT provider and trying to resolve the issue as fast as possible. The data flow will be resumed when the issue is resolved. Updates: * The issue is resolved, we are monitoring the situation. * We can confirm there has been no data lost https://status.high-mobility.com/incident/814222 Thu, 29 Jan 2026 08:35:00 -0000 https://status.high-mobility.com/incident/814222#ac55677f53760cd7bd4d2c0f7d9006bb611211579f2ec3850e9ec0b0d6e3f2b3 Incident Starting on 28.01.2026 at 21:00 CET, the MQTT v2 service was unable to push new messages to customers. The issue was resolved on 29.01.2026 at 09:00 CET. No data was lost, and message delivery has resumed. https://status.high-mobility.com/maintenance/813505 Wed, 28 Jan 2026 11:14:51 -0000 https://status.high-mobility.com/incident/813505#2eb4dbf6bfbd1dc49c5c8f277f2487a4cf27b131adb028e226fb0514c8140801 Maintenance We are migrating all customers with active Kia vehicles to the new push data package and pricing structure. * Kia vehicle activations and deactivations will be paused during the migration. * Data flow will continue, but customers may temporarily receive duplicate data as both the existing and new push channels are active. More details: https://docs.high-mobility.com/changelog/readme/february-2026#id-2026-02-02 https://status.high-mobility.com/incident/810254 Fri, 23 Jan 2026 09:54:00 -0000 https://status.high-mobility.com/incident/810254#3d4041d452c1f26a6173ee4d4dbb0236e8f3ba7e015064fae310e2bda6a8599a Incident Porsche B2C is currently experiencing an issue impacting vehicle data delivery. A central vehicle campaign has stopped sending data, affecting PCPS and all of its clients. Porsche is aware of the problem and is actively investigating. We are awaiting further updates and will share more information as soon as it becomes available. Update: The issue has been fixed by Porsche at 26.01.2026 17:00 CET and data are transmitting data again. To avoid loss of data, the old events are now being pushed through as well https://status.high-mobility.com/incident/809676 Thu, 22 Jan 2026 14:31:00 -0000 https://status.high-mobility.com/incident/809676#0d685b88e3afc5bb7c9f235f939642759b93e5f2b54f200a70af8328dae7b148 Incident Renault is currently experiencing an incident impacting data availability. Since 12:30 CET, message publication from Renault vehicles has been interrupted. Renault’s teams are actively investigating the issue and working to restore service. This incident is unrelated to the one observed earlier this week. Update 1: Renault fixed the incident partially 22nd Jan from 12:00 CET then completely 22nd Jan at 17:00 CET, with a full return to normal. As of now it's not clear if there was any data lost, High Mobility is following up with the OEM. Update 2: Renault has informed us there has been no data lost https://status.high-mobility.com/maintenance/809521 Thu, 22 Jan 2026 09:56:10 -0000 https://status.high-mobility.com/incident/809521#4bf7fb5e391642b00a2e6ca38b9cefad10701c59f4a8fe2384afe05bcf6ab28b Maintenance We are planning to do an infrastructure update which impacts: * Vehicle Status API * Azure Sink * Data Delivery for Kia, Tesla, Porsche, Toyota The Vehicle Status API will remain available; however, no new data will be updated during this time. Azure Sink and data delivery for these OEMs will be paused and will be restarted once the infrastructure update is complete. https://status.high-mobility.com/incident/807544 Mon, 19 Jan 2026 16:00:00 -0000 https://status.high-mobility.com/incident/807544#e261f9ea8a14bbdab0dc70dc8cdbcf37cf8aa43fab550737ea18cf84e16f3166 Incident Renault is currently investigating an incident affecting the processing of data from Renault vehicles. Corrective actions are in progress by the OEM, and service is expected to return to normal soon. Once the issue is resolved, any missing data will be automatically recovered. We will provide further updates if necessary. https://status.high-mobility.com/incident/807970 Thu, 15 Jan 2026 20:26:00 -0000 https://status.high-mobility.com/incident/807970#d623e24ffba50f671a7738e407dacd389733d2e7c51054c75ff9677079fd616b Incident An issue has been identified with the Toyota API starting 15.01.2025 at 19:00 CET, impacting some vehicle activation and deactivation. The issue is under investigation with Toyota. Activation and deactivation requests which are failed are being queued and will be applied automatically after service is restored. https://status.high-mobility.com/incident/803663 Tue, 13 Jan 2026 13:13:00 -0000 https://status.high-mobility.com/incident/803663#edfda3bd465847a141b40764828f34ff2d05cf656f5cac4e9dd559938149f87b Incident Between 2026-01-12 10:00 UTC and 2026-01-13 11:00 UTC, our system experienced an issue parsing vehicle location data for Renault vehicles. The root cause has been identified and fixed. All affected messages have been successfully republished, and normal operation has been fully restored. https://status.high-mobility.com/maintenance/799912 Wed, 07 Jan 2026 08:07:30 -0000 https://status.high-mobility.com/incident/799912#8bb092971a522002c7c9e25e3bf763db14f0d1657a032c8255c91f51a6b0e12c Maintenance We will be performing a back-end upgrade to ensure compatibility with an upcoming data platform update from Mercedes-Benz. Impact * No data loss expected * Data delivery may be slightly delayed during the maintenance window * There is a possibility that some data may be delivered more than once during this time As always, customers can rely on the message_id field to safely deduplicate messages if needed. We will monitor the system closely and update this page if anything changes. https://status.high-mobility.com/incident/799400 Sat, 20 Dec 2025 12:57:00 -0000 https://status.high-mobility.com/incident/799400#ee0ff1143b5d2c76e3845bde565bb63b388f5396a0abbd15b7c73d93436dfe00 Incident We are currently experiencing an ongoing issue affecting BMW vehicles. While VINs can be successfully added and activated, data is not flowing for a significant number of vehicles. The issue is partial: a small subset of vehicles is still receiving data, but many vehicles are not returning any data at this time. The issue started around 20 December 2025. We are actively investigating the root cause together with BMW and will provide updates as soon as more information is available. https://status.high-mobility.com/maintenance/790678 Fri, 19 Dec 2025 08:11:48 -0000 https://status.high-mobility.com/incident/790678#40eaac41d0c55a4acffc96f3bd499213d479fbebe69f1d6c5ba0c76a463371f3 Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/774710 Wed, 26 Nov 2025 15:46:00 -0000 https://status.high-mobility.com/incident/774710#0befa6d95e2b3fa627bf2c89fae4059714b7a17dc805ec0c5190af6a28a21a80 Incident We'd like to inform you that due to ongoing issues with the BMW API, we are currently experiencing degraded performance when checking vehicle eligibility and retrieving vehicle data via REST API Our team is in contact with BMW support and we are working to resolve the issue as quickly as possible. https://status.high-mobility.com/maintenance/773791 Tue, 25 Nov 2025 09:50:03 -0000 https://status.high-mobility.com/incident/773791#d71ab8d5b013602a7ccb549380ecc80cca5f20bdf88f68f6d4a48edb27f41b83 Maintenance We are performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/maintenance/773764 Tue, 25 Nov 2025 08:36:13 -0000 https://status.high-mobility.com/incident/773764#44b11f035ee6eeb5421811b5844a4c368a1ac5c9e009168b57a94bc2bf0cac7a Maintenance Stellantis will perform essential maintenance work that is scheduled for November 26, 2025, from 5:00 am - 7:00 am CEST. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. No data loss is expected. https://status.high-mobility.com/maintenance/770949 Thu, 20 Nov 2025 13:05:35 -0000 https://status.high-mobility.com/incident/770949#6695789b1091b14df3fa2b3db60d6806e74cc7d9e200508f3f9215dab2b5c283 Maintenance We will be performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/maintenance/765204 Fri, 14 Nov 2025 21:35:52 -0000 https://status.high-mobility.com/incident/765204#4e44d461de5bd8f6dca8908b47c988520349792148ea08d8b09ffa51b3c1325d Maintenance We will be performing an infrastructure update. Brief service interruptions may occur during this time, but normal functionality will be restored shortly afterward. https://status.high-mobility.com/maintenance/759960 Fri, 07 Nov 2025 14:55:58 -0000 https://status.high-mobility.com/incident/759960#155ce73a99f657b8e968c4ddaa0cd085e6677d3d99168fef22ba6dc3b0a7c367 Maintenance We are switching Volvo Cars vehicle data ingestion from a pull-based method to a streaming-based method. During the transition, you may receive duplicate messages for up to 30 minutes. https://status.high-mobility.com/incident/740555 Fri, 31 Oct 2025 08:42:00 -0000 https://status.high-mobility.com/incident/740555#5f37a08574fe7b06d5e011f78020f72072cd91c209e8070b057a378b2a8762f7 Incident Renault has new issues which affects vehicles activation and vehicles capability to provide data even if it is activated. We are monitoring the situation on our end to detect customer-specific impacts. https://status.high-mobility.com/maintenance/752784 Tue, 28 Oct 2025 08:36:38 -0000 https://status.high-mobility.com/incident/752784#d46a304d499610a89ceb17a8a8db8cd674cbe289a8e9f86445f60ad1271e0d91 Maintenance Stellantis will perform essential maintenance work that is scheduled for November 11, 2025, from 6:00 am - 8:00 am CEST. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. No data loss is expected. https://status.high-mobility.com/incident/740555 Thu, 09 Oct 2025 12:13:00 -0000 https://status.high-mobility.com/incident/740555#aa5769e036869d6bf980ff126b8f4abfecebbaa3cc1fdaf16dee4965075326b5 Incident Renault has new issues on their data feed, which affects vehicles capability to provide data even if it is activated. Related to this issue, we also received a report that vehicle activation workflow was interrupted but has meanwhile been restored. We are monitoring the situation on our end to detect customer-specific impacts. https://status.high-mobility.com/maintenance/736220 Thu, 02 Oct 2025 08:15:34 -0000 https://status.high-mobility.com/incident/736220#f051b844cb20f2d2c3b57f2a3b0f94b1b07ab776280620f7d09939419ba4e628 Maintenance Stellantis will perform essential maintenance work that is scheduled for October 15, 2025, from 04:00am-06:00am CEST. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. No data loss is expected. https://status.high-mobility.com/incident/735071 Tue, 30 Sep 2025 15:31:00 -0000 https://status.high-mobility.com/incident/735071#ca342b02487f0c7cc5d8899868893e4c668ee0ca51cace10c167107f568d8bb9 Incident BMW Telematic API response time/status is degraded. We are in contact with OEM to resolve the issue. Issue started on 27.09.2025 https://status.high-mobility.com/maintenance/734993 Tue, 30 Sep 2025 13:15:32 -0000 https://status.high-mobility.com/incident/734993#034e5a82c59f8aa06e61c7dba3d9e80b0b9cd4e2af693e03116ce29d46821907 Maintenance Volkswagen Group planned to update their Fleet management API. This update is aimed at improving overall system stability and performance. High Mobility will queue vehicle activation/deactivation and retry them after the maintenances is over. No action is needed from our customers. https://status.high-mobility.com/incident/728539 Thu, 18 Sep 2025 08:39:00 -0000 https://status.high-mobility.com/incident/728539#906b73af11482422c7b9233bc9675b036ba5d05912580e65b072fcc428a3a440 Incident Since 2025-09-18 08:46 UTC, we are not able to consume VW brands data. We are looking into the issue. It has impact on all the data delivery method for these brands. Update: 2025-09-22 09:35 UTC: The issue is resolved. The messages for past 4 days ago are being pushed to all customers. https://status.high-mobility.com/maintenance/725766 Wed, 17 Sep 2025 08:27:05 -0000 https://status.high-mobility.com/incident/725766#90cfbc97949dbfa5d0914cc471a13a961b4a467b4e70e34987e9891cc6426aae Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/maintenance/725764 Wed, 17 Sep 2025 08:25:31 -0000 https://status.high-mobility.com/incident/725764#4a56d663a3d98486cf6b268bf2f654b426aba388d0e8d0e0e9c079040ca26a8b Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/maintenance/725176 Tue, 16 Sep 2025 11:37:22 -0000 https://status.high-mobility.com/incident/725176#16a8609affecd8d565728a1183a6e1cf39c556dcfca7754592d9dbf6b49f5baf Maintenance We will update our API TLS certificate on 18.09.2025 This is a routine maintenance task. Please let us know if you experience any issues. https://status.high-mobility.com/incident/717552 Tue, 02 Sep 2025 12:00:00 -0000 https://status.high-mobility.com/incident/717552#29ea9be024c767ca3495b906a3b395c5858043a815eca180843827f4594ab76d Incident We are currently experiencing an issue affecting vehicle activations for Volkswagen brands. Our team is actively working with our partners to resolve the problem and restore full functionality as quickly as possible. The vehicle activation/deactivation request area queued and will be resumed after the issue is resolved. Update: The issue was resolve on 3rd Sep 14:00 CEST https://status.high-mobility.com/maintenance/713334 Wed, 27 Aug 2025 08:54:47 -0000 https://status.high-mobility.com/incident/713334#a23893e4d15b95427e50bdb9d7b78e3b24909b2a07ac82bf03d110a8b812043b Maintenance We have detected that four data properties for Renault and Dacia have not been processed correctly since we migrated to the new Renault API on August 19th: * ignition.get.state * engine.get.status * vehicle_location.get.altitude * dashboard_lights/brake_failure All four processing issues has been resolved today by 11am CET. In this scheduled maintenance window, we will republish ignition.get.state and engine.get.status data that we have in our pipeline for affected vehicles since August 19th. All data samples are timestamped with the respective vehicle collection date and time. For customers that need a republish for altitude and brake_failure warning message data, please contact us on support@high-mobility.com https://status.high-mobility.com/maintenance/709831 Thu, 21 Aug 2025 10:35:26 -0000 https://status.high-mobility.com/incident/709831#4475e8a3cbad597e95747ea5cab736c5190fa4cf6dcd200962cd0ffa1506d1d9 Maintenance We would like to inform you that a planned hotfix will be applied to VW Group API on Wednesday, August 27th. This update is aimed at resolving known issues and improving overall system stability. No service downtime is expected during the planned hotfix. https://status.high-mobility.com/maintenance/704210 Mon, 11 Aug 2025 10:52:49 -0000 https://status.high-mobility.com/incident/704210#6dade06c3752268467f70b56474782e340e679f53cf6a7ab6d5ff5a7cd9192c2 Maintenance We will move to a new generation API for Renault and Dacia. The new API from Renault Group is an improved version of their current offering and will resolve a few known issues we have on the current stream. This migration is done entirely between High Mobility and Renault, and does not need any actions from you. There might be temporary delays in data delivery during the migration window. There is also a chance for data to be delivered twice (duplicate). Any new VIN clearances or revokes will be queued during the time and run once the work has finished. https://status.high-mobility.com/incident/702184 Thu, 07 Aug 2025 11:19:00 -0000 https://status.high-mobility.com/incident/702184#1490937e1f6c94c71d4181d46ff81f4aef34b3626c54adc3c7f8ad58ef823ce7 Incident We have now recreated the data subscriptions of the impacted vehicles and the data flow will resume the next time that the cars are driven. We will get in touch with customers individually that had impacted vehicles with the VIN lists. https://status.high-mobility.com/incident/702184 Thu, 07 Aug 2025 11:11:00 -0000 https://status.high-mobility.com/incident/702184#93fcece3f86fc15d96948e26cf3ddbcf4ee515512ddecca5332bd2f8fe9b0736 Incident We have identified a large number of Toyota vehicles where the data collection has been stopped as of July 24th. The root cause is being investigated together with Toyota as it's related to invalid vehicle activation expiration dates. In parallel to the investigation we are working on fix to reestablish the data subscriptions without any actions needed from our customers. https://status.high-mobility.com/incident/624469 Tue, 05 Aug 2025 07:21:00 -0000 https://status.high-mobility.com/incident/624469#142f0dc07173e1903ded3fe4a15ba12c8f15def2ba80bb20f4a491a621e1d5c2 Incident This issue was resolved a day later, on July 24th. https://status.high-mobility.com/incident/617921 Tue, 05 Aug 2025 07:18:00 -0000 https://status.high-mobility.com/incident/617921#5ede1c6ce53886dec601db4e1049f54fc249c32ea45327622deb6fdd4cbbeb0d Incident We have now received confirmation that the bulk of the data transmission issues have been resolved by Renault on July 18th. Since then, only a smaller amount of vehicles are impact that we manage with our ticketing system. Customers that are still impacted are being contacted separately with further details on the final resolutions. https://status.high-mobility.com/maintenance/687438 Fri, 01 Aug 2025 13:53:22 -0000 https://status.high-mobility.com/incident/687438#dd11afe85de0045227d4af9dd1387b9a91ed68e6df456439da9a9ea67bfdb7c0 Maintenance Together with Kia we will perform a planned system maintenance. We will pause new Kia activations during this time and there is minimal disruption expected to the data feed. We will resume immediately as the work completes. https://status.high-mobility.com/incident/624469 Wed, 23 Jul 2025 10:46:00 -0000 https://status.high-mobility.com/incident/624469#e55e81ffcde23f103a96a628b8a68fdcb9984cc022eaaae50b20b7997c8a2f06 Incident Renault has informed us that they currently have an incident on-going on Add vehicle to fleet & Get Vehicle Info API. Our customers can use the clearance API, the request are queued and will be retried when the issue is resolved. As consequence we are expecting longer activation/deactivation time for Renault vehicles. https://status.high-mobility.com/incident/617921 Tue, 22 Jul 2025 11:59:00 -0000 https://status.high-mobility.com/incident/617921#7c8c4d5726c3ca7c2d557c02385727e6d983579e09a1d9cbcfddad10928ca07d Incident Renault has resolved the majority of cases on July 18th. For the remaining VINs we will have a definitive resolution between August 5-10. We will update all affected customers with the new impacted VIN lists. https://status.high-mobility.com/maintenance/623191 Mon, 21 Jul 2025 09:41:13 -0000 https://status.high-mobility.com/incident/623191#36238c1b9144818a6cd4073bc4d633aac182d97f8cc553b1441b5d7870ab8486 Maintenance Toyota will be performing API changes for the way that vehicles are infleeted and defleeted. While this is a technical change that only affects Toyota and High Mobility, there is an extended pause window that has to be introduced by Toyota in order to manage the migration with all customers. During the period from September 15-26 it will therefore not be possible to infleet/activate any Toyota or Lexus vehicles. There will be no interruption to the data feed. https://status.high-mobility.com/incident/617921 Thu, 17 Jul 2025 07:40:00 -0000 https://status.high-mobility.com/incident/617921#708fad92d98b0886d7be09ff5311a4f18c9b5beda08212364942204821f535b9 Incident We now have confirmation that the Renault issues started on June 26th. We have received a list of all affected VINs and are contacting all affected customers. While Renault will be able to solve the root cause for a portion of the impacted VINs, all vehicles will only be back fully operational between August 5-10. https://status.high-mobility.com/incident/617921 Wed, 16 Jul 2025 12:22:00 -0000 https://status.high-mobility.com/incident/617921#11cdf9efbc57974c8b458a43f8d6b002a5d23de88cd91a7b00b0b4a652e84960 Incident As Renault can not resolve the issues on their current API version, we have readjusted our roadmap and have started to integrate a new version of the Renault API with the goal to migrate between August 5-10. With this early migration we will be the first partner starting to use the new Renault API, which we expedite due to the volume of problematic VINs that we are experiencing. https://status.high-mobility.com/maintenance/617922 Fri, 11 Jul 2025 10:24:24 -0000 https://status.high-mobility.com/incident/617922#245f30c5957788b4da7bcfaccae97b59ec7a5ef3b98e46bf1554665c546ec41c Maintenance Together with Kia we will perform a planned system maintenance. We will pause new Kia activations during this time and there is minimal disruption expected to the data feed. We will resume immediately as the work completes. https://status.high-mobility.com/incident/617921 Fri, 11 Jul 2025 10:18:00 -0000 https://status.high-mobility.com/incident/617921#b15900e3d566270aa35bdf30e4679e7bf820d648a220bcc77ff9d75854e2845b Incident Together with Renault we have determined that an issue in the Renault data platform is blocking the data feed for certain vehicles. We are estimating that 5-10% of customer VINs are impacted. The issue is caused by an API migration that Renault has started to prepare. We are in close touch with Renault for resolving these issues. In parallel, we are working on a long-term solution to move to Renault's new API earlier than scheduled. https://status.high-mobility.com/maintenance/613846 Thu, 03 Jul 2025 19:24:20 -0000 https://status.high-mobility.com/incident/613846#bc6cd0573df3578d9d2b332f7c92f702f9aaa233ecf28c42fdcff855f523691f Maintenance Together with Kia we will perform a planned system maintenance. We will pause new Kia activations during this hour and there is minimal disruption expected to the data feed. https://status.high-mobility.com/maintenance/608860 Wed, 25 Jun 2025 10:16:26 -0000 https://status.high-mobility.com/incident/608860#39600fcc1e3d4296d144fc87ddb69844a1f9a30378f36329967a4af1da6d4433 Maintenance Stellantis has informed us that there may be a temporary interruption in the data flow for ex-FCA (Fiat, Jeep, Alfa-Romeo) VINs on June 30 at 10:30am CET for approximately 20 minutes. This potential interruption is required for investigation into data quality optimization. https://status.high-mobility.com/incident/608820 Wed, 25 Jun 2025 08:56:00 -0000 https://status.high-mobility.com/incident/608820#699dedd4eef277bf6f4246fa9ab2050ec0563da074dd1380e48d233a86de0452 Incident On 2025-06-24, we identified an issue where many BMW fleet vehicles provided odometer readings without specifying the unit. As a result, our streaming pipeline did not forward these messages to our customers. We have reached out to BMW for clarification and to implement the necessary fixes. https://status.high-mobility.com/maintenance/608340 Tue, 24 Jun 2025 15:00:06 -0000 https://status.high-mobility.com/incident/608340#20eb467aa25e7c6dac155d6208a18d7a9ad442c0b8a89f359cfb2901f7998a67 Maintenance Kia will perform server updates on short notice to handle unexpected load issues. During the deployment window there might be delays in data transfer and in making data for new VIN activations available. https://status.high-mobility.com/maintenance/608142 Tue, 24 Jun 2025 07:42:40 -0000 https://status.high-mobility.com/incident/608142#1eda03cbd763cd23df8982d23311ae995fd26e3997502d75009c69f157aec8d9 Maintenance Stellantis will perform essential maintenance work that is scheduled for July 9 from 5:00am-8:00am CET. During this period, there may be temporary disruptions to service availability lasting approximately 3 hours. No data loss is expected. https://status.high-mobility.com/incident/607782 Mon, 23 Jun 2025 15:29:00 -0000 https://status.high-mobility.com/incident/607782#611cb8002124a012fa99701cb0c3f754ed793d420e536e299da5a2129ef0c448 Incident Renault performed a platform release today at 10:24 CET that lead to issues of processing speed, engine RPM, accelerations, GPS positions and fuel/energy consumption data. The release was reverted at 15:24 CET, after which data traffic resumed as usual. Renault regrets to inform us that the data that was could not be processed during the timespan is lost and can not be recovered. https://status.high-mobility.com/maintenance/584083 Fri, 30 May 2025 10:11:05 -0000 https://status.high-mobility.com/incident/584083#05dcdbac74bd1bd3cd19b886b48a73c3f7d1eadcf9acc52a821708adde83d1b3 Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/maintenance/584082 Fri, 30 May 2025 10:09:26 -0000 https://status.high-mobility.com/incident/584082#e001f31058b12fc6d8971303d480b573daf1a22a8322a8b33e91314f46403f6a Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/maintenance/583367 Thu, 29 May 2025 06:21:08 -0000 https://status.high-mobility.com/incident/583367#fcdff415e9bbd2306349d35d151f5c689ba5dcf4574e2fc81b9cc9bcb4df49b7 Maintenance Kia is going to improve the Mileage endpoint. These enhancements will provide a more accurate and consistent mileage reading across vehicles. There will be interruption of 30 minutes for the Mileage endpoint due to the deployment between 09.00 am to 12.00pm CET on 03rd June 2025. https://status.high-mobility.com/incident/580505 Mon, 26 May 2025 15:19:00 -0000 https://status.high-mobility.com/incident/580505#16661c1934c653fe396648c3171098e0f483949a94d4ca5d86bd5a738556ce12 Incident Starting 2025.05.26 14:40 UTC we have noticed that the data delivery of Mercedes-Benz data is interrupted. We have informed the OEM and waiting for their reply. Update: Problem resolved at 2025.05.26 15:30 UTC https://status.high-mobility.com/maintenance/565604 Thu, 15 May 2025 09:19:43 -0000 https://status.high-mobility.com/incident/565604#45dc224756e45076a726f9de9619f463d97dd2cac785abc2829725311a7d11ac Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/maintenance/565602 Thu, 15 May 2025 09:18:19 -0000 https://status.high-mobility.com/incident/565602#3d04ff46d4d51f3df93a306d4dc9b220b87e275aeec2136e0beb542513acc23a Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to service availability lasting approximately 2 hours. https://status.high-mobility.com/incident/557591 Tue, 06 May 2025 17:11:00 -0000 https://status.high-mobility.com/incident/557591#ffd990e71e89f7c6120fb5e66d56acd01ff655fef6bccc051b98e67251508e20 Incident Starting 2025.05.06 18:30 CEST we have noticed that the data delivery of Mercedes-Benz data is interrupted. We have informed the OEM and waiting for their reply. This issue only impacting Mercedes-Benz data on all delivery methods(Streaming/Rest) it was resolved at 21:15 CEST. https://status.high-mobility.com/incident/557263 Mon, 05 May 2025 12:06:00 -0000 https://status.high-mobility.com/incident/557263#275a4bb85420bbc5ed75e47683f49a88aa151ce5ed4a6b07896c6c3ff87b117d Incident We are currently facing delays in new Ford activations. You might see vehicles staying in the pending state longer than normal due to this. We are currently evaluating a manual workaround while the root cause is being addressed. There's no impact on data delivery. https://status.high-mobility.com/maintenance/551675 Fri, 25 Apr 2025 11:08:43 -0000 https://status.high-mobility.com/incident/551675#9bc30cca0546f77dca816ce7cbcaa5d578474ad3430c589a220717b607375812 Maintenance Maintenance for Stellantis is scheduled to support upcoming system upgrades. During this period, there may be temporary disruptions to data flow on the DataStream restitution channel, lasting up to 30 minutes. https://status.high-mobility.com/maintenance/543555 Fri, 11 Apr 2025 07:41:47 -0000 https://status.high-mobility.com/incident/543555#99cdfc1826fcd82d70c34dcad4e0be5342da733fb05f9ab8d55bcc6b49316b9b Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/maintenance/543553 Fri, 11 Apr 2025 07:40:15 -0000 https://status.high-mobility.com/incident/543553#5359a9425d112bb05293068ae69dafa8236c6fa0fb942aeed3ea9979c82b3a87 Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/maintenance/542431 Wed, 09 Apr 2025 08:46:36 -0000 https://status.high-mobility.com/incident/542431#238a8588b261a07ccf42fb62eee0615cbb14033e900e603b1fa973a36ac71b0e Maintenance Push APIs (vehicle signals and vehicle command responses) will encounter brief periods of service unavailability. Incoming vehicle data will be processed and can be retrieved once the maintenance is completed without any loss of information. https://status.high-mobility.com/maintenance/538589 Wed, 02 Apr 2025 08:49:30 -0000 https://status.high-mobility.com/incident/538589#be858a01d9eb68f11ffab61446d4a7939f00290057371c8bafd9592ce4ec5ab0 Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/maintenance/538587 Wed, 02 Apr 2025 08:46:24 -0000 https://status.high-mobility.com/incident/538587#460886d8a9b0481864bf152f1622b676c63131f9b291fc7d20c720ce58c346d3 Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/maintenance/530883 Wed, 19 Mar 2025 16:01:38 -0000 https://status.high-mobility.com/incident/530883#9c997c8ff414f2632ca2e92155178bee736f5b6602e00c2af1af6609a08e0218 Maintenance Toyota will be performing a scheduled system update from 1st April to April 3rd. During this window, the activation and deactivation of clearances will be paused. It's still possible to perform VIN activation actions in our API however the actions will be queued until Toyota has finished their system upgrade. There is no impact on data delivery — the data feed is not affected by the maintenance work. https://status.high-mobility.com/maintenance/525707 Mon, 10 Mar 2025 12:31:13 -0000 https://status.high-mobility.com/incident/525707#9ad5a2e5cf1f458d6e4389451eb08379b069fc7c4fbdf7ecd00b6f92b7438f51 Maintenance Kia will deploy a breaking change on 11th March between 08:30-13:00 CET. During this time all the clearances will be queued and will be executed after maintenance is over. Kia Vehicle data will be lost during this period. https://status.high-mobility.com/incident/523521 Thu, 06 Mar 2025 06:10:00 -0000 https://status.high-mobility.com/incident/523521#9cdbd5ca2c6454f756db92c9944d649e2958f25e5643af858e59e8440534754e Incident Renault has been faced with instabilities with the dataflow this week. They are still analysing to identify the root-causes, and until there is a resolution, there is continued risk of instability in the upcoming days, on approximately the same time slot (05.00 AM to 09.00AM CET). We will let you know as soon as we have new information. https://status.high-mobility.com/incident/522534 Tue, 04 Mar 2025 13:12:00 -0000 https://status.high-mobility.com/incident/522534#84f0b5085e31cf35dd8516e6bfbfc4c2e4532a717916439516cff41221c3502a Incident Renault had an incident on vehicle data delivery starting 06.00 CET until 09:24 CET. According to the OEM and our monitoring, the Incident is resolved and the backlog of messages are processed. https://status.high-mobility.com/incident/521802 Mon, 03 Mar 2025 05:30:00 -0000 https://status.high-mobility.com/incident/521802#d004b1215cf414185a612e4ba9d2209dbda517b30891a38f1dc22174c84b2ab8 Incident Starting at 05:30 UTC, we have stopped receiving vehicle data from the Renault feed. We have reported the issue to the OEM and are awaiting further updates. Our team is actively monitoring the situation, and we will provide updates as soon as we have more information. Update: The issue was resolved at 13:30 UTC and backlog of messages is currently being processed. https://status.high-mobility.com/incident/499314 Mon, 10 Feb 2025 14:02:00 -0000 https://status.high-mobility.com/incident/499314#f013171ec2df6fd841ff45a0ac5e2d0e410eff7d5dabc83486f5a4ae2caddf38 Incident The data replay has taken place today 12:00 CET which has completed the data recovery for the affected downtime in January. https://status.high-mobility.com/incident/499314 Wed, 05 Feb 2025 15:26:00 -0000 https://status.high-mobility.com/incident/499314#38ea8cb3f48c9ccd7fb0d7b34010b84d27ab8bc1a2dddc643df63273f49deafc Incident Another data replay will be attempted tomorrow, February 6th, at 12pm (midday). https://status.high-mobility.com/maintenance/505168 Fri, 31 Jan 2025 18:49:25 -0000 https://status.high-mobility.com/incident/505168#6382727cac7aab3bb9b5728ad42b0abe87d80ac62f924a8df4eceba75a456a6b Maintenance Stellantis will perform upgrades to essential server infrastructure. During this period, there may be temporary disruptions to the Stellantis data feed and clearance services availability lasting approximately 1-2 hours. https://status.high-mobility.com/maintenance/504927 Fri, 31 Jan 2025 06:00:04 -0000 https://status.high-mobility.com/incident/504927#1eb3df18317f9f46611ce0e94a75db5b532f516cb5ef4527a3b03bb590bc8a19 Maintenance The OEM has reported temporary service disruptions expected affecting APIs and streaming channels. The vehicle clearance activation and streaming data will be resumed after the maintenance. https://status.high-mobility.com/incident/499314 Thu, 23 Jan 2025 09:45:00 -0000 https://status.high-mobility.com/incident/499314#9acb9c69116747570b166c04119455c040f55d1cd5bd0066eeba7e52f93a92e4 Incident We have resolved the data from the downtime and will republish the affected messages on Friday 24/01 at 1pm, which can take a few hours to fully complete. https://status.high-mobility.com/incident/499314 Tue, 21 Jan 2025 09:52:00 -0000 https://status.high-mobility.com/incident/499314#496d227bafb29c4db0004abf0bc90fa1f433580d661d4d8d9c297d17206bd715 Incident We experienced downtime of our Renault Group integration for consuming streaming data. The incident occurred on 2025-01-18 at 08:01 UTC and lasted until 2025-01-20 15:32 UTC, with no Renault Group data being processed in this time period. The incident investigation is still ongoing and we are exploring options to republish data from this period. https://status.high-mobility.com/maintenance/495855 Tue, 14 Jan 2025 20:50:04 -0000 https://status.high-mobility.com/incident/495855#15a74f2f8539937e8f2b672a9eb7baa2c5ecd8d63ec32efd29303a1f2c628376 Maintenance The BMW Connected FleetData team will go through with a major infrastructure upgrade that affects all of their API components. It will not be possible to activate and revoke vehicles in this timeframe, and all data delivery will be suspended during this period. https://status.high-mobility.com/incident/491858 Tue, 07 Jan 2025 14:20:00 -0000 https://status.high-mobility.com/incident/491858#0c523044b6d03236bbd103b613b2d9dae30b19c0ff7d7fc3d2393ee13389a994 Incident The problem was solved as of January 7th at 3:20pm. All eligibility checks for BMW and MINI are now running as usual. https://status.high-mobility.com/incident/491858 Tue, 07 Jan 2025 08:44:00 -0000 https://status.high-mobility.com/incident/491858#cf60d555c6edba532e02f829cdb35bf30de76e66f99e92bd83e1bb4ace632d6b Incident The Eligibility API for BMW and MINI vehicles are currently returning error responses. We are working on a fix to resolve this issue. https://status.high-mobility.com/maintenance/475899 Wed, 11 Dec 2024 10:23:19 -0000 https://status.high-mobility.com/incident/475899#d6df5246e69e750cb67326b3cd7d37e72ed631fa9fe3aa496cce74aabb1c37a2 Maintenance Renault is conducting priority maintenance work of their API. This will be done in the night time and with maximum 10 minutes downtime of the data stream. https://status.high-mobility.com/maintenance/474933 Mon, 09 Dec 2024 19:56:32 -0000 https://status.high-mobility.com/incident/474933#22161174ce8fc8564e36216ca5c08740b6866402eedff7f6661d0e7f491a419f Maintenance We will be upgrading our connection to Volkswagen Group that brings the latest available fleet data offering from the group. Any clearance actions during this period will be queued and run once the maintenance work has completed. https://status.high-mobility.com/incident/472286 Wed, 04 Dec 2024 14:16:00 -0000 https://status.high-mobility.com/incident/472286#749273275568029c69319dabd4a3ebfd56adbd3e4a54208414609d67c73bb378 Incident Renault currently has an incident ongoing for their Eligibility API. They are working on it to identify the root cause and to resolve the issue. Update: Issue was resolved at 17:10pm CET https://status.high-mobility.com/maintenance/469169 Thu, 28 Nov 2024 10:24:52 -0000 https://status.high-mobility.com/incident/469169#66044dfadb94dc3ea6f32a1146636eb60f95115fd867d6c48d59ef3770bf25d5 Maintenance The OEM has asked us to perform switch the API integration between 29th Nov until 4th Dec. During this time all vehicle activation/dectivation for Renault will be paused and will be resumed after migration is done. Update: Migration ended on 3rd Dec 11:00 am CET https://status.high-mobility.com/maintenance/464670 Wed, 20 Nov 2024 10:38:33 -0000 https://status.high-mobility.com/incident/464670#0b35477ecc08f3442e0758bfea3633a1ac80ea0c20de8a8a42719aa0c4b290f3 Maintenance We will be upgrading our servers during that time. We expect very small service interruptions but nothing that will affect data. https://status.high-mobility.com/maintenance/463976 Tue, 19 Nov 2024 09:00:00 -0000 https://status.high-mobility.com/incident/463976#b84ffa8a30b52f7d00ee618e4ccc2c8ea9de73e5da861abb17d44aa3e7e8aba4 Maintenance We are migrating our backends to new systems. We are monitoring the application configuration and vehicle activations to avoid any unexpected behaviour. Please let us know if you have noticed any issues. The migration ends on 25th Nov with the release of new console. Read more about the new console at https://www.high-mobility.com/blog/upcoming-release-high-mobilitys-new-user-console https://status.high-mobility.com/maintenance/460761 Wed, 13 Nov 2024 11:52:30 -0000 https://status.high-mobility.com/incident/460761#cc634bf15ae28afb93f4f1d3c4a26cdf3648cfb7fb977d0fc60cee23876b9256 Maintenance Due some infrastructure migration in Mercedes-Benz, we have switch the source of streaming data. It shouldn't cause any data lost, there might be some duplicated date for a short period of time. https://status.high-mobility.com/maintenance/457758 Thu, 07 Nov 2024 21:21:03 -0000 https://status.high-mobility.com/incident/457758#165840f2a2d4f033db1eb2dc6c8ed5ab5e5ee7535153b883fb60dfb431915d5d Maintenance Kia is updating their API version to include several improvements. The updates include a few breaking changes which require us to synchronise a deployment on our side as well. Minimal to no downtime is expected, and no data loss. https://status.high-mobility.com/maintenance/456553 Tue, 05 Nov 2024 19:50:59 -0000 https://status.high-mobility.com/incident/456553#00781877f86da5bd0b9b1bcf2ebfa98cabfe59faa52f478112fed10584d29e43 Maintenance Update: BMW has informed us that partial data loss can be expected for data changes that take place during the downtime. BMW is performing an urgent deployment of their fleet data API, which includes several functional and performance improvements and an increase of the overall system stability. Since a database migration is required, there will be a downtime associated with the BMW deployment. https://status.high-mobility.com/maintenance/453096 Wed, 30 Oct 2024 08:46:28 -0000 https://status.high-mobility.com/incident/453096#06babd597c133bbd88fed6d44af7319129ccfe0b429222ad160063c74a1aec2b Maintenance We are working with Renault to migrate to their new Rest/Streaming APIs. We are pausing the vehicle clearance services during this time. It means you can't create/revoke vehicles during the maintenance. The latest vehicle data will be still available but you'll receive duplicate message during this period. https://status.high-mobility.com/maintenance/446732 Fri, 18 Oct 2024 09:43:03 -0000 https://status.high-mobility.com/incident/446732#4e14983c8932a8b6aeb938ab91a9f7c0b9c8406f3e135a4c69b09a30633e321e Maintenance BMW/MINI has informed us about migration on their database. it impacts the data delivery for this period. https://status.high-mobility.com/incident/439294 Fri, 04 Oct 2024 13:29:00 -0000 https://status.high-mobility.com/incident/439294#79f8beba9b22a4cf1959e11ea68a50bc173b0175d93c767fad21c4c41204f434 Incident Starting today we are receiving error when trying activate vehicles for Audi and Skoda. We have informed the OEM and waiting for them to resolve the issue. All clearances are queued up in our system and will be retired later when the issue is resolved. https://status.high-mobility.com/incident/433522 Mon, 23 Sep 2024 12:07:00 -0000 https://status.high-mobility.com/incident/433522#b7b60059565542eee8590dd2c3168cac736780a99b47f599cd20930f5408cdf0 Incident Since 16.09.2024 Ford Fleet apis are returning authroizaion error. We are in contact with the OEM to resolve the issue. The clearances are queued and will be process when the issue is resolved. https://status.high-mobility.com/maintenance/433394 Mon, 23 Sep 2024 07:20:46 -0000 https://status.high-mobility.com/incident/433394#b2b1a2bb2cc916a5ec3023cca3f9d6dfb255b1daf45aff78854d8b1f67c86263 Maintenance Renault has informed us maintenance activity which which affect * Clearance flow * Data flow https://status.high-mobility.com/incident/433388 Thu, 19 Sep 2024 08:00:00 -0000 https://status.high-mobility.com/incident/433388#845a7136953ef8b1e2dde4ef3b95e4fd8553c3d42a591d63b63e0c7242d422a1 Incident Starting 19.09.2024 8:00 UTC Toyota data api has been returning us an error. On the same day we contacted Toyota to resolve the issue but so far they haven't been able to resolve the issue. https://status.high-mobility.com/maintenance/428713 Fri, 13 Sep 2024 13:23:03 -0000 https://status.high-mobility.com/incident/428713#4b6f038892dd376de729462fcdab218a0855f18594e0cc50fc3996217e91b5e9 Maintenance We are migrating to Kia's new API, which provides more accurate vehicle activations and higher data frequency. During the migration, vehicle activation and data delivery for Kia vehicles will be paused. https://status.high-mobility.com/maintenance/423974 Wed, 04 Sep 2024 08:48:05 -0000 https://status.high-mobility.com/incident/423974#c94fe35092d06f8653fbcfd1b94da6c0a7bd7b718e2a7c85837f51f98e84451b Maintenance We are making internal changes to use Ford's official SDK to consume data. This change increase the stability of this service. During the migration we pause the Ford data consumer, after the migration is done, you'll receive repeated data for last past 30 min. https://status.high-mobility.com/incident/416944 Wed, 21 Aug 2024 07:45:00 -0000 https://status.high-mobility.com/incident/416944#51bee2eec95b83006c20a57d1fa1fc674a9b29b774223a98b766d6f144c14e72 Incident Toyota has informed that between 14.08.2024 at 21:42 CEST and 19.08.2024 17:00 CEST there was an issue providing vehicle data. The issue was not impacted all vehicles and it was due to Vehicles SIM connectivity with operator Orange. https://status.high-mobility.com/maintenance/413632 Wed, 14 Aug 2024 07:28:51 -0000 https://status.high-mobility.com/incident/413632#f64924b3b42b2ab5b6562437fe55bede7ad996291d4a0c84b065a783dedd00cb Maintenance Mercedes-Benz is performing a scheduled maintenance and there might be brief periods of latency for the vehicle status updates. Incoming vehicle data will automatically be processed without any loss of information. https://status.high-mobility.com/maintenance/407286 Thu, 01 Aug 2024 10:05:27 -0000 https://status.high-mobility.com/incident/407286#7c069762386a5d5194a93c887449c41e3b8412900111b2ddd897cd9ae11a5641 Maintenance We are stopping the streaming for a period of 1 hour to perform maintenance on our streaming pipeline and infrastructure. All vehicle data will be queued and sent to customers after the maintenance is completed. This will affect MQTT, S3, and Kinesis data delivery. https://status.high-mobility.com/incident/404005 Fri, 26 Jul 2024 09:50:00 -0000 https://status.high-mobility.com/incident/404005#659940913d9d659fb0ebd9ab44352ad66fdd783154b6c482f30c88935c1b61f7 Incident Renault team has informed us there was an issue on dataflow between 2024-07-04 22:00 CEST - 2024-07-04 11.45 CEST. Based on their report all the messages were forwarded with delay. Update: the issue was during 2024-07-24 22:00 CEST - 2024-07-25 11.45 CEST. https://status.high-mobility.com/incident/403683 Thu, 25 Jul 2024 13:20:00 -0000 https://status.high-mobility.com/incident/403683#4aaaf4b8d6b9db6b68b843afec38ba2bb53029fa58522e27d6f9fdd63f6dce6d Incident Starting 25.07.24 15:20 CEST we have stopped receiving Porsche streaming data. It effects only the B2C flows which have streaming enabled for Porsche vehicles. We have notified the OEM and waiting for response. UPDATE: Issue was resolved on 26.07.24 13:35 CEST https://status.high-mobility.com/maintenance/397137 Fri, 12 Jul 2024 07:16:01 -0000 https://status.high-mobility.com/incident/397137#704d44778f517aee2feb7f244ffe980b5b4cea6f4a5cc79cd7837add73d23fc8 Maintenance We are upgrading one of our databases. During the upgrade the customers won't be able to use the console UI and sandbox instance. The API's and data streaming for live instance won't be effected and will be functional. https://status.high-mobility.com/incident/391804 Mon, 01 Jul 2024 07:08:00 -0000 https://status.high-mobility.com/incident/391804#fc89d283afa86f78c30571bc91ca1d194ebbc3c8796671b814411b137cf09fcc Incident Due to an issue in Renault, we are not able to process Renault's request. The OEM is already aware of it and working on a fix https://status.high-mobility.com/incident/391802 Mon, 01 Jul 2024 07:01:00 -0000 https://status.high-mobility.com/incident/391802#081571615c6a7ff1d2960de7165b3c3c13e1c7e5419f36312aeb60ba903c5d58 Incident Due to an issue in processing data we were not able to consume and process Ford data starting 2024-06-29T09:26:00 UTC until 2024-07-01T07:26:00 UTC. We have fixed the issue and data will be following, no data lost during this incident. https://status.high-mobility.com/maintenance/379376 Tue, 04 Jun 2024 15:36:02 -0000 https://status.high-mobility.com/incident/379376#b0c7773f3f3532aa7a31974113f49c81363a93f94fa0bd91f7d6112c2a11c8db Maintenance We will be upgrading our servers during that time. We expect very small service interruptions but nothing that will affect data. https://status.high-mobility.com/maintenance/379213 Tue, 04 Jun 2024 10:09:51 -0000 https://status.high-mobility.com/incident/379213#b62c9f07a556c8bdcd072b046a18935ac7ef295f522c2993d051ad278eb69260 Maintenance Daimler will be performing a maintenance on their push APIs for vehicle signals and vehicle command responses. We do not expect any data loss. https://status.high-mobility.com/maintenance/372525 Tue, 21 May 2024 10:44:04 -0000 https://status.high-mobility.com/incident/372525#dcee492d91db9b6454ece5a958037e2fc9afb2c090db8b332aec276fe251568e Maintenance We will be upgrading our Kubernetes clusters during that time to benefit from new features. We expect very small service interruptions but nothing that will affect data. https://status.high-mobility.com/maintenance/366053 Tue, 07 May 2024 12:59:25 -0000 https://status.high-mobility.com/incident/366053#62a4b5573692f19f09f872d197741a802aeb90f8f1be2513e6d78bccba3cc121 Maintenance We will be upgrading our Kubernetes clusters during that time to benefit from new features. We expect very small service interruptions but nothing that will affect data. https://status.high-mobility.com/maintenance/365433 Mon, 06 May 2024 08:47:40 -0000 https://status.high-mobility.com/incident/365433#1155002afb3c41c43fbb5f500f4533f59b6e9e90afe1f6c60a21606a109d687b Maintenance The OEM is conducting maintenance during this time; all vehicle clearances and data delivery will be halted. Any clearances triggered or updated during this period will resume afterward. Since KIA only provides data once a day, you'll be able to access data starting from Saturday at 8 am CEST onwards. https://status.high-mobility.com/incident/362713 Tue, 30 Apr 2024 09:34:00 -0000 https://status.high-mobility.com/incident/362713#1425636555b0ec3e30d408070342f94739de00cd47c17a702ed2eca371894b5d Incident Renault has reported an incident with vehicle activation. For High Mobility customers, this means that vehicle clearance changes will experience delays until the OEM's incident is resolved. We will automatically retry the fleet clearance request, so no action is needed on your part. UPDATE: The incident was resolved at 13:30 UTC https://status.high-mobility.com/incident/361792 Sat, 27 Apr 2024 20:54:00 -0000 https://status.high-mobility.com/incident/361792#670362065df52b0e0e5812c1f100f7df17da5afa8bd54ddc7998852a6be5ffd2 Incident All Ford fleet clearances have been paused due to an issue on the OEM side. We have informed Ford and are awaiting their resolution of the issue. Clearance requests will resume once the issue is resolved. NOTE: This issue doesn't have any impact on the data delivery. Update: Issues is resolved on 02.05.2024 08:12 UTC https://status.high-mobility.com/maintenance/360625 Thu, 25 Apr 2024 10:33:55 -0000 https://status.high-mobility.com/incident/360625#6ade1c9b198cad4f05f86d42008d300df7daa1bf446e22c329f94c7e30837100 Maintenance We will be upgrading our Kubernetes clusters during that time. We expect very small service interruptions. https://status.high-mobility.com/maintenance/354067 Thu, 11 Apr 2024 12:56:53 -0000 https://status.high-mobility.com/incident/354067#65fcd9130aa383a468baff92d8871573e6e6e9ec12b8668fac3edb0e5a41697a Maintenance We will be upgrading our Kubernetes clusters during that time. We expect very small interruptions. https://status.high-mobility.com/incident/351374 Fri, 05 Apr 2024 14:45:00 -0000 https://status.high-mobility.com/incident/351374#bb6cbd9467f1f185a0b1c3b59c7dc6646a092e3a11a888183c3b775aef6ea1e2 Incident Due to some internal pipeline issues, the quality of our streaming via MQTT has been degraded, and in some cases, we are delivering data that is two days old. The issue started on 27th March. We have resolved the issue and monitoring it until the MQTT delivery goes back to normal. Update01: After investigating the issue, we have noticed that only a sub set of vehicles are affected. Update02: The issue is resolved. If your vehicles were impacted, we'll inform you directly. https://status.high-mobility.com/incident/340311 Wed, 13 Mar 2024 13:20:00 -0000 https://status.high-mobility.com/incident/340311#2813eb0e9a8539bed1af589769e9f5aa60c691691e302460841e81a82ee96712 Incident Due to an issue with Renault API, the activation of pending vehicles are currently paused. They will be retried after the issue is resolved. https://status.high-mobility.com/incident/332116 Mon, 26 Feb 2024 09:00:00 -0000 https://status.high-mobility.com/incident/332116#f03f0bd6ff18ea18ec61b2ad6b05c0ac773446955a15500a08c40fb7c823e316 Incident Due to Porsche sending redundant and repeated data, we are facing issues processing streaming data and currently experiencing delays of up to 1 hour in delivery time Update: We have increased our pipeline throughput and delivery time is back to ~10 seconds at 16:39 CET https://status.high-mobility.com/maintenance/325658 Mon, 12 Feb 2024 11:49:12 -0000 https://status.high-mobility.com/incident/325658#9442e3dadad492859494ba992d68db802ace5b9aa972a959290b98438841086c Maintenance We are stopping the streaming for a period of 1 hour to perform maintenance on our streaming pipeline and infrastructure. All vehicle data will be queued and sent to customers after the maintenance is completed. This will affect MQTT, S3, and Kinesis data delivery. https://status.high-mobility.com/maintenance/323122 Tue, 06 Feb 2024 16:46:01 -0000 https://status.high-mobility.com/incident/323122#6e60464d05bb0c1dcb517f98142ff1379c6329b86158e8f58f3e63975e2800b6 Maintenance We will be upgrading our Kubernetes clusters during that time. We expect workloads to restart and hence small interruptions in our services. https://status.high-mobility.com/maintenance/316716 Tue, 23 Jan 2024 15:55:37 -0000 https://status.high-mobility.com/incident/316716#0203f04a4cfcbce9866574c54fe22690e914d7f6cecca8e8f3f60365394dfe41 Maintenance Stellantis is doing infrastructure upgrade and expecting disturbance in their services during the maintenance time. https://status.high-mobility.com/maintenance/315072 Fri, 19 Jan 2024 14:08:43 -0000 https://status.high-mobility.com/incident/315072#23b204a0308fd14ef5d871190db881a10c58231cea8ded3828c56d31c1018b83 Maintenance We are upgrading one of our databases. We expect degradation of service for telematics. During the maintenance the streaming will be paused and resumed after the maintenance is finished. https://status.high-mobility.com/incident/311499 Thu, 11 Jan 2024 15:00:00 -0000 https://status.high-mobility.com/incident/311499#273f201ca4708c0a6fd564b5b78616421a41cfdf4f9f7d3e5ec48897866b2892 Incident We are having issues consuming Ford vehicle data streams, we are trying to reach out to Ford to resolve the issue as fast as possible. Update: Issue has been resolved at 11.01.24 23:30 CET https://status.high-mobility.com/maintenance/309994 Mon, 08 Jan 2024 16:53:39 -0000 https://status.high-mobility.com/incident/309994#7dc77576ae86eda10a60256d4f2229ae28a3a0bf3b005b2813fca7d63203bec3 Maintenance Renault has a planned IT maintenance activity. It effects on clearances and data delivery for Renault & Dacia. The clearance will be retried and data will be delivered after maintenance is over. https://status.high-mobility.com/incident/301982 Fri, 15 Dec 2023 18:20:00 -0000 https://status.high-mobility.com/incident/301982#ee74e46161e3a5acc4a21f49e8838a517c82ba093c4520f4fc6fbec9b1593e9b Incident Some data points such as engine status are missing in the messages sent. Following a release this morning (21.12.2023), Incident is now fully resolved. https://status.high-mobility.com/incident/298639 Mon, 11 Dec 2023 08:00:00 -0000 https://status.high-mobility.com/incident/298639#45edb4de00ad7c3a9fd18dabccf420a7f59f6511434eac8f1ec2a192cfaf6c2a Incident The clearances requests for BMW/MINI are failing due to an unexpected issue on the OEM side, we have escalated the issue and waiting for an update. High Mobility customers only experience delays on fleet activation/deactivation and our API towards our customers are functional. https://status.high-mobility.com/incident/297404 Thu, 07 Dec 2023 18:30:00 -0000 https://status.high-mobility.com/incident/297404#8c7d028bc1cc0581114f4130f0a35ed6efd4ccd1ebaebb462405f7d87d142ccf Incident We have observed that approximately 50% of API calls related to Porsche vehicles are resulting in a 500 internal server error. The issue has been communicated to the OEM for further investigation and resolution. The issue was resolved at 08.12.2023 00:50 CET https://status.high-mobility.com/maintenance/297258 Thu, 07 Dec 2023 13:22:25 -0000 https://status.high-mobility.com/incident/297258#4c80c2a3a5f3064304c7e78f93b29287d964b06a0ca9f8cd69ab51082455e585 Maintenance Due to infrastructure changes in Stellantis, streaming message for Peugeot, Citroën, DS, Opel, Vauxhall, Alfa Romeo, Fiat, Jeep and Maserati will be delayed during this time period. https://status.high-mobility.com/maintenance/297256 Thu, 07 Dec 2023 13:18:36 -0000 https://status.high-mobility.com/incident/297256#4f918a87c06cd0c99a80e64f04571a1e14a87bbd7ba9f93915e79d36c3a030a3 Maintenance Due to infrastructure changes in Stellantis, we are pausing any fleet clearance request/changes for Peugeot, Citroën, DS, Opel, Vauxhall, Alfa Romeo, Fiat, Jeep. Our customers are still be able to call fleet clearance APIs and the request will be queued and execute after the migration is over. https://status.high-mobility.com/maintenance/292794 Mon, 27 Nov 2023 14:11:58 -0000 https://status.high-mobility.com/incident/292794#e2bcb7b2f638ab6f8c37c9ce9aa0ee44c01b47513edcbce69420e187d7575502 Maintenance Push APIs (vehicle signals and vehicle command responses) will encounter brief periods of service unavailability. Incoming vehicle data will be processed and can be retrieved once the maintenance is completed without any loss of information. https://status.high-mobility.com/incident/291615 Fri, 24 Nov 2023 08:22:00 -0000 https://status.high-mobility.com/incident/291615#6a972c60281646d3ba3a7b89450b8f73e557adcbdbfd9347532553d78b36e22a Incident Due to some issue with Renault services, we are having problems processing Renault clearances. This impacts streaming Renault vehicle data as well. https://status.high-mobility.com/incident/290787 Wed, 22 Nov 2023 15:29:00 -0000 https://status.high-mobility.com/incident/290787#e2f5904b9f55c14065542119a379a5cf58a425f7bb4fb2c670eb5375e65b3f41 Incident All the clearance requests adding/revoking/cancelling was delayed between 2023-11-20 09:56:45 UTC and 2023-11-22 14:14:45 UTC. It happened due to some issue with internal job queuing in High Mobility internal system. All the clearances related jobs have been resumed and clearance API should work as usual. https://status.high-mobility.com/incident/288143 Thu, 16 Nov 2023 15:25:00 -0000 https://status.high-mobility.com/incident/288143#423ae4ba00d9033ba5c0213afced77ddf72be7651ff862e26d61602c804a4ba5 Incident Mercedes-Benz Fleet was experiencing a significant reduction in the data stream vehicles provide. As a result, users may experience delays or incomplete data delivery between 14:49 CET and 16:20 CET https://status.high-mobility.com/incident/291134 Tue, 14 Nov 2023 09:58:00 -0000 https://status.high-mobility.com/incident/291134#e5ead57acf0545528956193d5865ab97d221faca48fb76752a986497359f24c6 Incident Since 14h Nov we are receiving unexpected errors from Toyota clearance API, we are working with the OEM to resolve the issue. All the Toyota clearance request are queued in High Mobility system and will be retried when the issue is resolved. https://status.high-mobility.com/incident/281346 Thu, 02 Nov 2023 11:12:00 -0000 https://status.high-mobility.com/incident/281346#c56738777472fee173e98a1c2810a92855c4ad5eca97ae6da87c76ef4f8d00d5 Incident Renault experienced an incident on data flow between 7.00 and 9.30 CET. No data is lost but we experienced delay in data delivery during this period. https://status.high-mobility.com/incident/270852 Tue, 10 Oct 2023 16:20:00 -0000 https://status.high-mobility.com/incident/270852#67190260438916950ceeffa830ab319b112dea3dba102a9c74c10fa3b99ac8b3 Incident Due to some High Mobility internal issue, the vehicle activations for Stellantis brands were delayed starting 09.10.223 10:00:00 UTC. All the clearance activation are being processed now. https://status.high-mobility.com/maintenance/270217 Mon, 09 Oct 2023 11:37:42 -0000 https://status.high-mobility.com/incident/270217#611707b8872272334151ae664601ce13602e94b085486f990e660e1e69869224 Maintenance We are expecting short periods of increased Telemetry latency https://status.high-mobility.com/maintenance/265910 Fri, 29 Sep 2023 07:36:39 -0000 https://status.high-mobility.com/incident/265910#5d81107e238569a12f3ee4cbe91b17dd7fc1bec8902d32157e1dba8959ec043f Maintenance We will be upgrading our clusters to a later version during that time. We expect small interruptions due to service restarts. https://status.high-mobility.com/maintenance/264984 Wed, 27 Sep 2023 09:14:29 -0000 https://status.high-mobility.com/incident/264984#75e5e89df7401f96805e754d85240fdd52fcb2f2ff66a8cb6e1fd86df32a05ae Maintenance Vehicle clearances will be delayed for Ford vehicles. All vehicle clearance requests will be done after the maintenance is over. https://status.high-mobility.com/maintenance/261392 Tue, 19 Sep 2023 14:41:17 -0000 https://status.high-mobility.com/incident/261392#b3b815252855c554c55f63af7223c5416a888e47edcd83c095469f84db66ab09 Maintenance Renault is making an system upgrade, During this time: * Vehicle clearances will be delayed for Renault/Lexus vehicles * Vehicle data streaming will be stopped for Renault/Lexus vehicle. All vehicle data from the maintenance window will be pushed afterwards https://status.high-mobility.com/incident/258210 Fri, 08 Sep 2023 07:44:00 -0000 https://status.high-mobility.com/incident/258210#ce0d154d6c1e299c7af6b5c433f49309d659c4b7444664e9a614affa37a73488 Incident This only affect customers that have Porsche in their fleet. These apps experience 10% timeout when fetching data for Porsche vehicles. https://status.high-mobility.com/maintenance/251805 Mon, 28 Aug 2023 12:26:55 -0000 https://status.high-mobility.com/incident/251805#0e6e6925f2513682367c04e5ed7e4f1e94fd29b07235f1b13831de991011011f Maintenance Ford Fleet will be upgrading their infrastructure, vehicle data delivery might be delayed up to 5 minutes during the upgrade. https://status.high-mobility.com/incident/249088 Tue, 22 Aug 2023 08:12:00 -0000 https://status.high-mobility.com/incident/249088#37d997aede435bfa849b7bddbc37f67211344839b1904de657b5c02591c4f479 Incident Since yesterday all the request to create or delete clearances for Renault has been queued up and not successfully processed due to an issue on the OEM side. The requests will be retried at later time when the issue is resolved. https://status.high-mobility.com/maintenance/232325 Thu, 13 Jul 2023 07:49:28 -0000 https://status.high-mobility.com/incident/232325#e6eb960874ca8dc08c5c5e1afc9ec499ab8ec372fde9eb4d6d09af5ffae99f39 Maintenance We will be upgrading our clusters to a later version during that time. We expect small interruptions due to service restarts. https://status.high-mobility.com/incident/224152 Fri, 23 Jun 2023 14:50:00 -0000 https://status.high-mobility.com/incident/224152#a2e9d1868ba58cfb4bb38dc0bfcec4a7c96c7a39e9a0fb8bceefbc558065366c Incident Vehicle clearance stays in pending for newly added Renault & Dacia vehicles https://status.high-mobility.com/maintenance/220011 Wed, 14 Jun 2023 08:13:31 -0000 https://status.high-mobility.com/incident/220011#d36cf29f654ea86bca5d7c6f941c4761105e7c895d5ea27f309869a2fe251e48 Maintenance We will be upgrading our Kubernetes clusters. Services will experience some small interruptions during that time. https://status.high-mobility.com/maintenance/219531 Tue, 13 Jun 2023 10:30:47 -0000 https://status.high-mobility.com/incident/219531#79e922cd855763a4f0b541c73ef662d3303815a61d6af6a25e5ed3f89d0c4122 Maintenance We will be upgrading our Kubernetes clusters. Some service interruption can occur. https://status.high-mobility.com/incident/219608 Mon, 12 Jun 2023 12:44:00 -0000 https://status.high-mobility.com/incident/219608#f9361b1a5ae443b53f584be63b82e64e5b32b233101ac57d1ec3e11da04b05a0 Incident We had an issue serving simulator pages which is resolved and should be working.