Some services are degraded

Volkswagen Group has informed us of a service disruption affecting their Fleet Interface.

As a precautionary measure due to ongoing maintenance, Volkswagen has asked us to pause vehicle fleet onboarding/offboarding until the end of 03 September 2026.

High Mobility customers may continue to submit vehicle activation and deactivation requests during this period. These requests will be queued and processed once Volkswagen confirms that processing may resume.

We will continue to monitor the se...

Impact:
Some Kia vehicles may provide timestamps with an incorrect offset. The timestamps are expected to be sent in UTC, but due to a vehicle software issue, some timestamps are being sent with an additional +1 hour daylight saving time offset.

Details:
We have shared the affected data with Kia, and they have acknowledged that there is an issue affecting some vehicles.

Kia is currently working on a fix, but they have not shared a timeline yet.

In the meantime, we are investigating whether...

Starting in late March, we observed that some vehicle activations were being rejected due to a "telematics hardware error". We raised multiple cases with the OEM, and Stellantis has confirmed the issue and is working on a fix.

According to Stellantis, the issue was resolved on April 10. We are currently monitoring vehicle activations to confirm that the problem is fully resolved.

Maintenance ended