Some services are degraded

Notice about removal of few BMW maintenance data points

https://docs.high-mobility.com/changelog/readme/march-2026#removed-bmw-aggregated-maintenance-data-points

Azure Blob Storage Delivery
Operational
Kinesis Delivery
Operational
MQTT Delivery
Operational
AWS S3 Bucket Delivery
Operational
API
99.999% uptime
30 days ago
Today
Porsche for Fleets
Operational
Porsche for Drivers
Operational
Peugeot, Citroën, DS, Opel, Vauxhall
Degraded
Ford for Fleets
Operational
BMW & MINI for Fleets
Operational
Alfa Romeo, Fiat, Jeep
Degraded
Mercedes-Benz for Fleets
Operational
Renault & Dacia For Fleets
Degraded
Toyota for Fleets
Operational
KIA for Fleets
Degraded
Volkswagen, Audi, Skoda, SEAT and Cupra for Fleets
Operational
Polestar for Fleets
Operational
Volvo Cars for Fleets
Operational
Nissan for Fleets
Operational
Console UI
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Console API
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Simulator
Operational

Previous incidents

Sep 14, 2026

Renault Data Latency

Degraded

Created Sep 9, 2026 at 9:02pm UTC

Renault has informed us they have noticed data latency starting 09.09.2026 4:58 PM CEST.

The investigation is in progress and they'll provide update

Kia Vehicle Timestamp Offset Issue

Degraded

Created Jun 25, 2026 at 7:26am UTC

Impact:
Some Kia vehicles may provide timestamps with an incorrect offset. The timestamps are expected to be sent in UTC, but due to a vehicle software issue, some timestamps are being sent with an additional +1 hour daylight saving time offset.

Details:
We have shared the affected data with Kia, and they have acknowledged that there is an issue affecting some vehicles.

Kia is currently working on a fix, but they have not shared a timeline yet.

In the meantime, we are investigating whether...

Issue with Stellantis Activation

Degraded

Created Apr 13, 2026 at 8:12am UTC

Starting in late March, we observed that some vehicle activations were being rejected due to a "telematics hardware error". We raised multiple cases with the OEM, and Stellantis has confirmed the issue and is working on a fix.

According to Stellantis, the issue was resolved on April 10. We are currently monitoring vehicle activations to confirm that the problem is fully resolved.

Scheduled Infrastructure Maintenance

Resolved

Resolved Sep 14, 2026 at 1:00pm UTC

Maintenance ended

1 previous update
Sep 09, 2026

Volvo Cars Data Migration for Higher-Frequency Updates

Resolved

Resolved Sep 9, 2026 at 4:00pm UTC

Maintenance ended

1 previous update
Sep 08, 2026

Renault Vehicle activation paused

Resolved

Resolved Sep 8, 2026 at 7:41am UTC

The Renault vehicle activation are resumed.

1 previous update
Previous updates