Some services are degraded

Notice about removal of few BMW maintenance data points

https://docs.high-mobility.com/changelog/readme/march-2026#removed-bmw-aggregated-maintenance-data-points

Azure Blob Storage Delivery
Operational
Kinesis Delivery
Operational
MQTT Delivery
Operational
AWS S3 Bucket Delivery
Operational
API
100% uptime
30 days ago
Today
Porsche for Fleets
Operational
Porsche for Drivers
Operational
Peugeot, Citroën, DS, Opel, Vauxhall
Degraded
Ford for Fleets
Operational
BMW & MINI for Fleets
Operational
Alfa Romeo, Fiat, Jeep
Degraded
Mercedes-Benz for Fleets
Operational
Renault & Dacia For Fleets
Operational
Toyota for Fleets
Degraded
KIA for Fleets
Operational
Volkswagen, Audi, Skoda, SEAT and Cupra for Fleets
Operational
Polestar for Fleets
Operational
Volvo Cars for Fleets
Operational
Nissan for Fleets
Operational
Console UI
Operational
Console API
Operational
Simulator
Operational

Previous incidents

May 19, 2026

Toyota Eligibility API Returning Incorrect Vehicle Eligibility Status

Degraded

Created May 18, 2026 at 1:37pm UTC

We have identified an issue with the Toyota Eligibility API starting on 2026-05-16, where all vehicles are incorrectly reported as not eligible.

We have informed Toyota and are currently investigating the issue together with the OEM. During this period, new vehicle will be rejected.

Missing fuel level for Toyota vehicles

Degraded

Created Apr 29, 2026 at 10:34am UTC

We have identified an issue with some Toyota vehicles that do not provide fuel_level data.

After investigation by the OEM, the issue appears to be related to vehicles whose VIN starts with AHT.

We are currently waiting for Toyota to investigate further and provide a timeline for a fix.

Issue with Stellantis Activation

Degraded

Created Apr 13, 2026 at 8:12am UTC

Starting in late March, we observed that some vehicle activations were being rejected due to a "telematics hardware error". We raised multiple cases with the OEM, and Stellantis has confirmed the issue and is working on a fix.

According to Stellantis, the issue was resolved on April 10. We are currently monitoring vehicle activations to confirm that the problem is fully resolved.
May 17, 2026

Data Interruption for Renault

Resolved May 17, 2026 at 12:44pm UTC

We have observed that, since 2026-05-17 11:44:45 UTC, Renault has been unable to provide vehicle data.

Renault has confirmed the issue today and is currently working on a fix.

Update: The issue was resolved on 2026-05-18 09:04 UTC. No data was lost.
May 13, 2026

Stellantis server infrastructure maintenance

Maintenance

Resolved May 13, 2026 at 5:00am UTC

Maintenance ended

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