Previous incidents

May 2024
May 14, 2024
1 incident

Kubernetes cluster upgrade

Maintenance

Resolved May 14 at 11:00am CEST

We will be upgrading our Kubernetes clusters during that time to benefit from new features. We expect very small service interruptions but nothing that will affect data.

May 10, 2024
1 incident

KIA Platform Maintenance

Maintenance

Resolved May 10 at 08:00pm CEST

The OEM is conducting maintenance during this time; all vehicle clearances and data delivery will be halted. Any clearances triggered or updated during this period will resume afterward. Since KIA only provides data once a day, you'll be able to access data starting from Saturday at 8 am CEST onwards.

May 02, 2024
1 incident

Kubernetes cluster upgrade

Maintenance

Resolved May 02 at 11:00am CEST

We will be upgrading our Kubernetes clusters during that time. We expect very small service interruptions.

April 2024
Apr 30, 2024
1 incident

Renault Fleet Clearance Degraded

Resolved Apr 30 at 11:34am CEST

Renault has reported an incident with vehicle activation.

For High Mobility customers, this means that vehicle clearance changes will experience delays until the OEM's incident is resolved. We will automatically retry the fleet clearance request, so no action is needed on your part.

UPDATE: The incident was resolved at 13:30 UTC

Apr 27, 2024
1 incident

Ford Fleet Clearance Paused

Resolved Apr 27 at 10:54pm CEST

All Ford fleet clearances have been paused due to an issue on the OEM side.

We have informed Ford and are awaiting their resolution of the issue.

Clearance requests will resume once the issue is resolved.

NOTE: This issue doesn't have any impact on the data delivery.

Update: Issues is resolved on 02.05.2024 08:12 UTC

Apr 23, 2024
1 incident

Kubernetes cluster upgrade

Maintenance

Resolved Apr 23 at 11:00am CEST

We will be upgrading our Kubernetes clusters during that time. We expect very small interruptions.

Apr 05, 2024
1 incident

Delayed on MQTT Streaming

Resolved Apr 05 at 04:45pm CEST

Due to some internal pipeline issues, the quality of our streaming via MQTT has been degraded, and in some cases, we are delivering data that is two days old.

The issue started on 27th March. We have resolved the issue and monitoring it until the MQTT delivery goes back to normal.

Update01: After investigating the issue, we have noticed that only a sub set of vehicles are affected.

Update02: The issue is resolved. If your vehicles were impacted, we'll inform you directly.

March 2024
Mar 13, 2024
1 incident

incident on Renault & Dacia Fleet Clearance flow

Resolved Mar 13 at 02:20pm CET

Due to an issue with Renault API, the activation of pending vehicles are currently paused. They will be retried after the issue is resolved.