Previous incidents

We are currently experiencing an issue affecting vehicle activations for Volkswagen brands.

Our team is actively working with our partners to resolve the problem and restore full functionality as quickly as possible.

The vehicle activation/deactivation request area queued and will be resumed after the issue is resolved.

Update: The issue was resolve on 3rd Sep 14:00 CEST

We have now recreated the data subscriptions of the impacted vehicles and the data flow will resume the next time that the cars are driven.

We will get in touch with customers individually that had impacted vehicles with the VIN lists.

This issue was resolved a day later, on July 24th.

We have now received confirmation that the bulk of the data transmission issues have been resolved by Renault on July 18th. Since then, only a smaller amount of vehicles are impact that we manage with our ticketing system. Customers that are still impacted are being contacted separately with further details on the final resolutions.