We have now received confirmation that the bulk of the data transmission issues have been resolved by Renault on July 18th. Since then, only a smaller amount of vehicles are impact that we manage with our ticketing system. Customers that are still impacted are being contacted separately with further details on the final resolutions.

Renault has resolved the majority of cases on July 18th. For the remaining VINs we will have a definitive resolution between August 5-10. We will update all affected customers with the new impacted VIN lists.

We now have confirmation that the Renault issues started on June 26th. We have received a list of all affected VINs and are contacting all affected customers.

While Renault will be able to solve the root cause for a portion of the impacted VINs, all vehicles will only be back fully operational between August 5-10.

As Renault can not resolve the issues on their current API version, we have readjusted our roadmap and have started to integrate a new version of the Renault API with the goal to migrate between August 5-10.

With this early migration we will be the first partner starting to use the new Renault API, which we expedite due to the volume of problematic VINs that we are experiencing.

Together with Renault we have determined that an issue in the Renault data platform is blocking the data feed for certain vehicles. We are estimating that 5-10% of customer VINs are impacted. The issue is caused by an API migration that Renault has started to prepare.

We are in close touch with Renault for resolving these issues. In parallel, we are working on a long-term solution to move to Renault's new API earlier than scheduled.