Previous incidents

Renault has informed us they have noticed data latency starting 09.09.2026 4:58 PM CEST.

The investigation is in progress and they'll provide update

The Renault vehicle activation are resumed.

Volkswagen Group has informed us of a service disruption affecting their Fleet Interface.

As a precautionary measure due to ongoing maintenance, Volkswagen has asked us to pause vehicle fleet onboarding/offboarding until the end of 03 September 2026.

High Mobility customers may continue to submit vehicle activation and deactivation requests during this period. These requests will be queued and processed once Volkswagen confirms that processing may resume.

We will continue to monitor the se...

Polestar has an ongoing incident with Polestar 4 telemetry.

Update on 25.08.2026 18:00 CEST
* The issue has been resolved

We are currently experiencing an interruption in BMW vehicle data delivery via Kinesis.

We are investigating the issue and will provide an update as soon as more information becomes available.

The issue started on 2026-08-03
Update:
* The issue was resolved
* The data was re-pushed on 2026-08-04 14:55 UTC.

We have identified an issue affecting our ability to consume the Renault data stream.

We have informed Renault and are awaiting their feedback.

Update:
* The issue is related to an expired certificate between High Mobility and Renault’s system. We have received a new certificate, but it is not working as expected. We are working with the OEM to identify the root cause and resume the data stream.
* The issue has been resolved. We are working with Renault to prevent such downtime happen again...