Some services are degraded

We have added a new reject reason for VW Group brands, where we now return "OEM fleet assignment failed" if the vehicle has already been activated by another customer of VW Group. Please see the full details in our changelog: https://www.high-mobility.com/releases

MQTT Delivery
S3 Delivery
REST API
30 days ago
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GraphQL API
30 days ago
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API
30 days ago
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Porsche for Fleets
Porsche for Drivers
Peugeot, Citroën, DS, Opel, Vauxhall
Ford for Fleets
BMW & MINI for Fleets
Alfa Romeo, Fiat, Jeep
Mercedes-Benz for Fleets
Renault & Dacia For Fleets
Toyota for Fleets
KIA for Fleets
Skoda, Audi for Fleets
Console UI
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30 days ago
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Previous incidents

Jul 19, 2025

Renault vehicles without a data feed

Degraded

Updated Jul 17 at 09:40am CEST

We now have confirmation that the Renault issues started on June 26th. We have received a list of all affected VINs and are contacting all affected customers.

While Renault will be able to solve the root cause for a portion of the impacted VINs, all vehicles will only be back fully operational between August 5-10.

2 previous updates
Jul 15, 2025

Kia integration maintenance

Maintenance

Resolved Jul 15 at 10:30am CEST

Together with Kia we will perform a planned system maintenance. We will pause new Kia activations during this time and there is minimal disruption expected to the data feed. We will resume immediately as the work completes.
Previous updates