Some services are degraded

We have added a new reject reason for VW Group brands, where we now return "OEM fleet assignment failed" if the vehicle has already been activated by another customer of VW Group. Please see the full details in our changelog: https://www.high-mobility.com/releases

MQTT Delivery
S3 Delivery
REST API
30 days ago
Today
GraphQL API
30 days ago
Today
API
30 days ago
Today
Porsche for Fleets
Porsche for Drivers
Peugeot, Citroën, DS, Opel, Vauxhall
Ford for Fleets
BMW & MINI for Fleets
Alfa Romeo, Fiat, Jeep
Mercedes-Benz for Fleets
Renault & Dacia For Fleets
Toyota for Fleets
KIA for Fleets
Skoda, Audi for Fleets
Console UI
Console API
Simulator
Kinesis Streaming
30 days ago
Today

Previous incidents

Jul 16, 2025

Renault vehicles without a data feed

Degraded

Created Jul 11 at 12:18pm CEST

Together with Renault we have determined that an issue in the Renault data platform is blocking the data feed for certain vehicles. We are estimating that 5-10% of customer VINs are impacted. The issue is caused by an API migration that Renault has started to prepare.

We are in close touch with Renault for resolving these issues. In parallel, we are working on a long-term solution to move to Renault's new API earlier than scheduled.
Jul 15, 2025

Kia integration maintenance

Maintenance

Resolved Jul 15 at 10:30am CEST

Together with Kia we will perform a planned system maintenance. We will pause new Kia activations during this time and there is minimal disruption expected to the data feed. We will resume immediately as the work completes.
Previous updates