Previous incidents

We are currently experiencing authorization issues on our MQTT V2 Broker. It will result in your MQTT client not able to connect

We are in contact with our MQTT provider and trying to resolve the issue as fast as possible.

The data flow will be resumed when the issue is resolved.

Updates:
* The issue is resolved, we are monitoring the situation.
* We can confirm there has been no data lost

Starting on 28.01.2026 at 21:00 CET, the MQTT v2 service was unable to push new messages to customers.

The issue was resolved on 29.01.2026 at 09:00 CET. No data was lost, and message delivery has resumed.

Porsche B2C is currently experiencing an issue impacting vehicle data delivery. A central vehicle campaign has stopped sending data, affecting PCPS and all of its clients.

Porsche is aware of the problem and is actively investigating. We are awaiting further updates and will share more information as soon as it becomes available.

Update:
The issue has been fixed by Porsche at 26.01.2026 17:00 CET and data are transmitting data again. To avoid loss of data, the old events are now being pushe...

Renault is currently experiencing an incident impacting data availability. Since 12:30 CET, message publication from Renault vehicles has been interrupted.

Renault’s teams are actively investigating the issue and working to restore service. This incident is unrelated to the one observed earlier this week.

Update 1:
Renault fixed the incident partially 22nd Jan from 12:00 CET then completely 22nd Jan at 17:00 CET, with a full return to normal.

As of now it's not clear if there was any data...

Renault is currently investigating an incident affecting the processing of data from Renault vehicles. Corrective actions are in progress by the OEM, and service is expected to return to normal soon.

Once the issue is resolved, any missing data will be automatically recovered. We will provide further updates if necessary.

An issue has been identified with the Toyota API starting 15.01.2025 at 19:00 CET, impacting some vehicle activation and deactivation.

The issue is under investigation with Toyota.
Activation and deactivation requests which are failed are being queued and will be applied automatically after service is restored.

Between 2026-01-12 10:00 UTC and 2026-01-13 11:00 UTC, our system experienced an issue parsing vehicle location data for Renault vehicles.
The root cause has been identified and fixed. All affected messages have been successfully republished, and normal operation has been fully restored.

We are currently experiencing an ongoing issue affecting BMW vehicles. While VINs can be successfully added and activated, data is not flowing for a significant number of vehicles.

The issue is partial: a small subset of vehicles is still receiving data, but many vehicles are not returning any data at this time.

The issue started around 20 December 2025. We are actively investigating the root cause together with BMW and will provide updates as soon as more information is available.

We'd like to inform you that due to ongoing issues with the BMW API, we are currently experiencing degraded performance when checking vehicle eligibility and retrieving vehicle data via REST API

Our team is in contact with BMW support and we are working to resolve the issue as quickly as possible.