Previous incidents

BMW B2C's API to fetch vehicle data has been unstable starting 2023.11.28 17:30:00 UTC.
As of 2023.11.29 06:44:00 UTC we see the success rate has increased.

We are monitoring the situation.

Due to some issue with Renault services, we are having problems processing Renault clearances. This impacts streaming Renault vehicle data as well.

All the clearance requests adding/revoking/cancelling was delayed between 2023-11-20 09:56:45 UTC and 2023-11-22 14:14:45 UTC.

It happened due to some issue with internal job queuing in High Mobility internal system.

All the clearances related jobs have been resumed and clearance API should work as usual.

Mercedes-Benz Fleet was experiencing a significant reduction in the data stream vehicles provide. As a result, users may experience delays or incomplete data delivery between 14:49 CET and 16:20 CET

Since 14h Nov we are receiving unexpected errors from Toyota clearance API, we are working with the OEM to resolve the issue.

All the Toyota clearance request are queued in High Mobility system and will be retried when the issue is resolved.

Renault experienced an incident on data flow between 7.00 and 9.30 CET. No data is lost but we experienced delay in data delivery during this period.

Due to some High Mobility internal issue, the vehicle activations for Stellantis brands were delayed starting 09.10.223 10:00:00 UTC.

All the clearance activation are being processed now.

Over 40% of API calls towards BMW Driver vehicle data API are failing. We have reached to the OEM and closely monitoring the issue.

This only affect customers that have Porsche in their fleet. These apps experience 10% timeout when fetching data for Porsche vehicles.