Previous incidents

Due to Porsche sending redundant and repeated data, we are facing issues processing streaming data and currently experiencing delays of up to 1 hour in delivery time

Update: We have increased our pipeline throughput and delivery time is back to ~10 seconds at 16:39 CET

We are stopping the streaming for a period of 1 hour to perform maintenance on our streaming pipeline and infrastructure.

All vehicle data will be queued and sent to customers after the maintenance is completed.

This will affect MQTT, S3, and Kinesis data delivery.

We will be upgrading our Kubernetes clusters during that time. We expect workloads to restart and hence small interruptions in our services.

Stellantis is doing infrastructure upgrade and expecting disturbance in their services during the maintenance time.

We are upgrading one of our databases. We expect degradation of service for telematics.

During the maintenance the streaming will be paused and resumed after the maintenance is finished.

Renault has a planned IT maintenance activity.

It effects on clearances and data delivery for Renault & Dacia.

The clearance will be retried and data will be delivered after maintenance is over.

We are upgrading one of our databases. We expect degradation of service for vehicle data REST API.

We are having issues consuming Ford vehicle data streams, we are trying to reach out to Ford to resolve the issue as fast as possible.

Update: Issue has been resolved at 11.01.24 23:30 CET

Some data points such as engine status are missing in the messages sent. Following a release this morning (21.12.2023), Incident is now fully resolved.

The stability issues have been resolved and response times work as expected.

The clearances requests for BMW/MINI are failing due to an unexpected issue on the OEM side, we have escalated the issue and waiting for an update.

High Mobility customers only experience delays on fleet activation/deactivation and our API towards our customers are functional.

Due to infrastructure changes in Stellantis, streaming message for Peugeot, Citroën, DS, Opel, Vauxhall, Alfa Romeo, Fiat, Jeep and Maserati will be delayed during this time period.

Due to infrastructure changes in Stellantis, we are pausing any fleet clearance request/changes for Peugeot, Citroën, DS, Opel, Vauxhall, Alfa Romeo, Fiat, Jeep.

Our customers are still be able to call fleet clearance APIs and the request will be queued and execute after the migration is over.

We have observed that approximately 50% of API calls related to Porsche vehicles are resulting in a 500 internal server error. The issue has been communicated to the OEM for further investigation and resolution.

The issue was resolved at 08.12.2023 00:50 CET

Push APIs (vehicle signals and vehicle command responses) will encounter brief periods of service unavailability.
Incoming vehicle data will be processed and can be retrieved once the maintenance is completed without any loss of information.