Previous incidents

Some data points such as engine status are missing in the messages sent. Following a release this morning (21.12.2023), Incident is now fully resolved.

The stability issues have been resolved and response times work as expected.

The clearances requests for BMW/MINI are failing due to an unexpected issue on the OEM side, we have escalated the issue and waiting for an update.

High Mobility customers only experience delays on fleet activation/deactivation and our API towards our customers are functional.

We have observed that approximately 50% of API calls related to Porsche vehicles are resulting in a 500 internal server error. The issue has been communicated to the OEM for further investigation and resolution.

The issue was resolved at 08.12.2023 00:50 CET

BMW B2C's API to fetch vehicle data has been unstable starting 2023.11.28 17:30:00 UTC.
As of 2023.11.29 06:44:00 UTC we see the success rate has increased.

We are monitoring the situation.

Due to some issue with Renault services, we are having problems processing Renault clearances. This impacts streaming Renault vehicle data as well.

All the clearance requests adding/revoking/cancelling was delayed between 2023-11-20 09:56:45 UTC and 2023-11-22 14:14:45 UTC.

It happened due to some issue with internal job queuing in High Mobility internal system.

All the clearances related jobs have been resumed and clearance API should work as usual.

Mercedes-Benz Fleet was experiencing a significant reduction in the data stream vehicles provide. As a result, users may experience delays or incomplete data delivery between 14:49 CET and 16:20 CET

Since 14h Nov we are receiving unexpected errors from Toyota clearance API, we are working with the OEM to resolve the issue.

All the Toyota clearance request are queued in High Mobility system and will be retried when the issue is resolved.

Renault experienced an incident on data flow between 7.00 and 9.30 CET. No data is lost but we experienced delay in data delivery during this period.

Due to some High Mobility internal issue, the vehicle activations for Stellantis brands were delayed starting 09.10.223 10:00:00 UTC.

All the clearance activation are being processed now.