Previous incidents

We have now recreated the data subscriptions of the impacted vehicles and the data flow will resume the next time that the cars are driven.

We will get in touch with customers individually that had impacted vehicles with the VIN lists.

This issue was resolved a day later, on July 24th.

We have now received confirmation that the bulk of the data transmission issues have been resolved by Renault on July 18th. Since then, only a smaller amount of vehicles are impact that we manage with our ticketing system. Customers that are still impacted are being contacted separately with further details on the final resolutions.

On 2025-06-24, we identified an issue where many BMW fleet vehicles provided odometer readings without specifying the unit. As a result, our streaming pipeline did not forward these messages to our customers. We have reached out to BMW for clarification and to implement the necessary fixes.

Renault performed a platform release today at 10:24 CET that lead to issues of processing speed, engine RPM, accelerations, GPS positions and fuel/energy consumption data. The release was reverted at 15:24 CET, after which data traffic resumed as usual.

Renault regrets to inform us that the data that was could not be processed during the timespan is lost and can not be recovered.