Previous incidents
Issue with streaming Ford B2C & Fleet vehicle data
Resolved Jan 11, 2024 at 3:00pm UTC
We are having issues consuming Ford vehicle data streams, we are trying to reach out to Ford to resolve the issue as fast as possible.
Update: Issue has been resolved at 11.01.24 23:30 CET
Issue relating to Renault Data Services
Resolved Dec 15, 2023 at 6:20pm UTC
Some data points such as engine status are missing in the messages sent. Following a release this morning (21.12.2023), Incident is now fully resolved.
BMW/MINI B2C degraded vehicle data api
Resolved Dec 22, 2023 at 1:15pm UTC
The stability issues have been resolved and response times work as expected.
2 previous updates
BMW/MINI Fleet Clearance Downtime
Resolved Dec 11, 2023 at 8:00am UTC
The clearances requests for BMW/MINI are failing due to an unexpected issue on the OEM side, we have escalated the issue and waiting for an update.
High Mobility customers only experience delays on fleet activation/deactivation and our API towards our customers are functional.
Degraded API Call Performance for Porsche Vehicles
Resolved Dec 7, 2023 at 6:30pm UTC
We have observed that approximately 50% of API calls related to Porsche vehicles are resulting in a 500 internal server error. The issue has been communicated to the OEM for further investigation and resolution.
The issue was resolved at 08.12.2023 00:50 CET
BMW/MINI B2C
Resolved Nov 29, 2023 at 6:53am UTC
BMW B2C's API to fetch vehicle data has been unstable starting 2023.11.28 17:30:00 UTC.
As of 2023.11.29 06:44:00 UTC we see the success rate has increased.
We are monitoring the situation.
Renault services are experiencing degraded performance
Resolved Nov 24, 2023 at 8:22am UTC
Due to some issue with Renault services, we are having problems processing Renault clearances. This impacts streaming Renault vehicle data as well.
Delayed Fleet Clearance
Resolved Nov 22, 2023 at 3:29pm UTC
All the clearance requests adding/revoking/cancelling was delayed between 2023-11-20 09:56:45 UTC and 2023-11-22 14:14:45 UTC.
It happened due to some issue with internal job queuing in High Mobility internal system.
All the clearances related jobs have been resumed and clearance API should work as usual.
Degraded streaming data for Mercedes-Benz Fleet
Resolved Nov 16, 2023 at 3:25pm UTC
Mercedes-Benz Fleet was experiencing a significant reduction in the data stream vehicles provide. As a result, users may experience delays or incomplete data delivery between 14:49 CET and 16:20 CET
Issue with processing Toyota clearance requests
Resolved Nov 14, 2023 at 9:58am UTC
Since 14h Nov we are receiving unexpected errors from Toyota clearance API, we are working with the OEM to resolve the issue.
All the Toyota clearance request are queued in High Mobility system and will be retried when the issue is resolved.
Issues with Data Streaming for Renault
Resolved Nov 2, 2023 at 11:12am UTC
Renault experienced an incident on data flow between 7.00 and 9.30 CET. No data is lost but we experienced delay in data delivery during this period.